A mediator is, by definition, "a neutral third party
who facilitates the resolution of conflict involving two or more parties."
Those
of us who have experienced challenging family
dynamics during the crisis of a parent know that emotions can flare; it
can be
very hard to stay on topic; and, often we lose sight of the end goal. A
skilled mediator can help us work through those challenges and
do what's in the best interest of our parents.
Shon shared the following steps in the process.
Step 1, Introductions and ground rules.
It is typical to agree to be respectful, and allow each person to speak
without being interrupted.
Step 2. All parties involved present their side of the story.
Step 3. Issues are clarified, summarized
and prioritized. All parties need to
understand each other's needs.
Step 4. Creative brainstorming of possible solutions, using a whiteboard. There can be 15-20 ideas shared at this
point.
Step 5. Narrowing of options to the best and most workable solution(s).
Step 6. Documentation of the agreement and signing of agreement by all parties. There should be follow-up meeting to
determine if the plan is working or how it needs to be adjusted.
Shon advises that family
members should come to the mediation table with an open mind, and a
thoughtfully prepared list of issues and concerns. The elder mediator (who is unbiased,
objective and knowledgable about aging issues, resources and facilitation),
leads the family to consensus about the best decision for their aging
parent. The mediator does NOT make a
decision for the family.
If an issue is outside his area of expertise, Shon will turn to other professionals
such as elder attorneys, or when faced with difficult end -of-life decisions, the hospital ethics committee.
Shon and his company,
Eldercare Life Solutions, offer elder mediation and geriatric care management
services in Alabama, Tennessee and Georgia. To view the range of services offered and
other resources, click here.
If you are
seeking such services in your area of the country, you may contact your Area
Agency on Aging.
Also, below are Shon's website and two other websites he recommends:
- Shon's website, Eldercare Life Solutions, click here.
- Website for the National Association of Geriatric Care Managers, click here.
- Website for the National Care Planning Council's Long Term Care link, click here.