Customer Experience Innovation: A View From The Outside-In

As enterprises search for more robust and targeted solutions from Web CMS providers to manage customer experiences, it is important to consider the customer's perspective.

Increased Mobile Internet Usage Exposes Enterprise Weaknesses

The first week of 2012 has proven beneficial for mobile. There were a few reports that indicated that mobile won't just be big in 2012, it's already growing rapidly. But rapid growth has also identified many ways companies are unprepared to leverage mobile to improve online conversion.

Applying Social Business to Sales

Now that the holidays and the 4Q rush to close business is behind us, it is a good time for sales executives to think about their team's performance and how it can be improved. Of course, the big buzz in 2011 was around the emergence of social business, so now might be the time to explore if social technology can help your sales processes.

Atex Expands Offerings with Browser-Based CMS

Atex announced the launch of Atex Content, a browser-based content management system developed for media companies that delivers content across multiple channels.

Quest Releases SharePoint Administrator, Offers View of Enterprise Environment

It's always been hard to keep track of SharePoint, particularly in enterprises that are using multiple installations. This became even more complicated with the release of SharePoint Online, and then Office 365. Quest aims to untangle the SharePoint maze with the release of a new SharePoint management solution.

Report Shows Questionable Ethics With Social Networkers

The 2011 National Business Ethics Survey results show a rise in the influence of social networkers and a workplace divide between employees who spend substantial time on social networks and their non-networking colleagues.

Why We're Against SOPA

By now, you've probably heard about the legislative bills that the United States Senate and House of Representatives are currently debating. Both the Preventing Real Online Threats to Economic Creativity and Theft of Intellectual Property Act (PROTECT-IP) and Stop Online Piracy Act (SOPA) aim to prevent online piracy and copyright infringement. In an offline world, protecting others from illegally obtaining, selling or sharing others' materials had become a manageable process. Even in the early days of the Internet, one could effectively police a handful of sites or users. But as the Internet grew, it became increasingly harder to track the transfer of copyrighted materials across the information highway.

Mobile Priority 2012: Go Beyond the App

Consumers these days can't seem to get enough mobile apps, games, videos and other content. Mobile web usage has exploded and mobile search has quadrupled in the past year. Many people search on their smartphone when viewing a TV or print ad, looking for products via a search engine or through a clever speech recognition application such as Siri. And they expect to find the answer at their fingertips. Actionable content, right there, in seconds flat. Mobile has created a monster -- and it's you and me.

SharePoint Third Party Products to Watch in 2012

Arguably one of the reasons for SharePoint's success over the last few years is the ecosystem of third party products and developers that help to support it. Generally speaking, if you want to add to or expand the standard SharePoint feature set, there is a product or plugin that fits the bill. Visual workflow design, list and document level backup and a hundred weather webparts -- all can be readily and easily added to your SharePoint environment.

But who will be setting the pace in the new year, and what software is worth keeping an eye on? Let's review some of the most interesting third party products on the market for SharePoint right now.