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In an age where attention is our scarcest resource, marketers abuse creativity in the name of catching attention. Creativity alone does not a persuasive ad make. |
hat's the best way to lubricate a chicken?
Say what?
Okay, so we caught your attention with a little zany "creativity."
But what use is that if it doesn't persuade you to do anything?
In a glutted advertising world, grabbing attention is a marketer's first priority.
The challenge is this:
Grabbing attention is relatively easy. The hard part is actually persuading.
The great
advertiser Leo Burnett, named by Time magazine as one of the most influential people of the 20th century, once said:
"We want
consumers to say, 'That's a hell of a product' instead of, 'That's a hell of an
ad.'"
Unfortunately, this simple lesson
has largely been lost in marketing.
For example, consider the
following classified ad for a mountain bike that circulated widely online. In
fact, people loved it so much they posted it on their social media profiles
(which is how we found it).
After you read it, we'll
tell you what happened.
Mountain
Man's Bike for Sale
I am a mountain man. You are probably not a mountain man, but, you wish you
were. This bike is your ticket to two things: 1- Mountains and 2- Being a man.
I ride this bike everyday. Not for fun or sport like the spandex boys, but to
hunt and kill food. I know for a fact that this bike will jump over canyons,
climb trees, kill bears, and forge rivers. The bike has ridden every part of
the Wasatch from top to bottom.
This bike won't break. It's half carbon fiber
and half bad-ass. Some guy told me this bike is a piece of history. I thought
it was new this year, but I also thought it was still 1998. Apparently it is
2010 and time flies when you live in a cave.
The bike says K2 pro-flex 4000 on the side of it. I don't know what that means.
It probably means it can kill an elephant. The bike is red, so the blood won't
show on it.
The tires are knobby so you can pedal straight up a cliff. It has
shocks on the front and the back for when you jump off the cliff. The stuff on
it all says "Shimano XT". I'm pretty sure that is because it was cursed once by
an indian medicine man named Shimano. The guy was a jack-ass. He tried to steal
some of my stuff so I bit off his left ear.
The bike has a chain that I use to kill rattle snakes sometimes. It also has a
seat. I don't use it, but you probably will for the first few years until you
build up the muscle. I also installed a shotgun holder on the bike that
conveniently fits a water bottle.
If you have questions about the bike, don't bother calling me. If you don't understand
how tough the bike is, I probably won't be able to help you.
If you want to buy the bike, then I will take american cash. I need to send
some money to a very important man who emailed me from nigeria so I need the
cash quick.
Great ad, right? Wrong.
Out of curiosity, Stephen
called the owner of the bike a couple weeks after he had posted it and asked
him how the ad was performing.
"Well," he said, "I've received about 50 emails from people
telling me this was the best ad they'd ever read."
"But have you sold the bike?" Stephen asked.
"Not yet," he revealed.
Ah.
"What is a good advertisement? An advertisement which
pleases you because of its style, or an advertisement which sells the most? They are seldom the same." -David Ogilvy
Never confuse good, fun, creative writing with persuasive writing.
In this case, the guy was selling a beat-up, 12-year-old
bike for which he was asking too much. He caught people's attention, but he
failed to persuade.
He had two possible audiences he was writing for:
experienced and inexperienced mountain bikers.
His ad automatically eliminated the possibility of selling to
experienced riders because 1) he wrote directly to the inexperienced, and 2)
experienced riders would know that he was asking too much for a 12-year-old,
hard-ridden bike.
And he turned off inexperienced riders by talking down to
them.
He would have been better off to just state the facts and
price the bike right.
That would have been a lot more "boring," but is the job of
an ad to entertain or to persuade?
Creativity is meaningless until clarity is achieved. Only
when clarity is achieved do you invest in creativity.
Consider a few more examples:
This Burger King ad features the King mascot sneaking into
McDonald's headquarters and stealing the Sausage McMuffin recipe. Seriously?
What's the message? We suck, so we just steal ideas. Oh, and we're cheap, too.
A billboard in Austin, Texas features Salt Lick Barbecue, a
local restaurant that cooks in seasoned barbecue pits. The message? "You can smell our
pits from miles away."
Oh, brilliant. Nice double entendre. That's so creative. Way
to associate smelly armpits with your food and forever brand that image into my mind. Hold me back.
We may not know the best way to lubricate a chicken, but we do know the difference between creativity and persuasion. And we know how to blow the lid off your business.
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