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Businesses today are facing challenges unlike any they have ever experienced. Changing economic conditions are coinciding with a rapidly evolving business and technology environment, creating both daunting challenges and exciting new opportunities. These forces of change have given us all a new understanding of - and appreciation for - a fundamental shift taking place in the way people live, work and interact. It's a different world view, one that demands new and better ways of doing business. This is exactly what we had in mind when we created the 1st Annual Professional Development Summit.
A special thank you to Summit Sponsors:
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Chair's Award Nominations
 Each year Minnesota Section ASQ recognizes individual members of our section who have performed outstanding service through their activities and efforts. We recognize members awards for service to the Section and for service to the community.
Nominations are now open for this year's Chair's Award.
Eligible members are selected based on the following considerations:
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Demonstrated a long term (minimum of eight years) commitment to the Minnesota Section ASQ and its activities.
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Clearly demonstrated a willingness through action to become involved in the promotion, enhancement and improvement of the Section and its activities through volunteer activities. (Service to the Section)
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Clearly demonstrated a record of service to the improvement of their community, state, or nation through volunteer activities which promote Quality in all of its facets including the quality of life. (Service to the Community)
Activities that will be considered (Service to the Section)
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Exceptional recruiting activities.
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Repeated service on a variety of Section committees or boards.
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Bringing media and public attention to the efforts of the Minnesota Section ASQ.
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Published articles that identify the author as a member of the Minnesota Section ASQ and which advance the objectives of ASQ and the Minnesota Section.
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Participation as a volunteer speaker for the Minnesota Section ASQ, its conferences and submits on a repeated basis.
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Recognition as a team player, one who is respected by peers in the Minnesota Section ASQ, and through whose efforts the Section has been improved and strengthened.
Activities that will be considered (Service to the Community)
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Service to the community of statewide groups promoting Quality including the fields of government, education, environment or other causes.
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Repeated service on a variety of volunteer or elective community, school, or state boards or advisory groups.
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Bringing media and public attention to the necessity for and means of change to improve the environment or the community.
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Service as a volunteer speaker to nonprofit groups such as schools, community groups, and other similar groups on the subject of Quality.
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Recognized as a team player, one who is respected by peers in the community, state, or nation as a champion of change and improvement and whose efforts have resulted in the advancement of the education for the necessity of the quality of life being foremost in everyone's thoughts.
Nominations must be submitted to the Section Office either by mail or be email no later than March 1, 2012. A panel of judges will review the submissions and recommend candidates for the Chair's Award to the MNASQ Executive Board in April. Winner(s) will be recognized at Chair's Night, the Section Program meeting held in May.
Questions may be addressed to MNASQ Section Chair Wayne Ellison at waynedellison@gmail.com. |
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Volunteer of the Month: Florina Nita
Book Review: Lean Acres is the Place to Be...
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Spotlight
ASQ Healthcare Division Nightingale Scholarship
This is a great opportunity for a student to gain some recognition for work related to healthcare quality! ASQ's Healthcare Division will award one annual $2,000 scholarship in honor of Florence Nightingale, the widely recognized initiator of nursing as a profession. The scholarship winner will be announced at the Quality Institute for Healthcare Conference May 21-23, 2012 in Anaheim, CA.
If you are currently a student in an accredited post-secondary
institution pursuing studies related to healthcare quality, you may wish
to apply for this scholarship. If you know someone pursuing this field,
this is an excellent opportunity to sponsor and mentor a student who
has a focus on Quality in Healthcare!
The deadline for submission is January 31st.
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News and Events
Meet the new ASQ Fellows
The ASQ board of directors in November awarded Fellow status to 22 ASQ members for achieving distinction and preeminence in the technology, theory, education, application, or management of quality control. Learn More
And the 2013 Candidates for ASQ Office Are... The ASQ Nominating Committee has announced the 2013 candidates for the positions of ASQ chair-elect, treasurer, and two directors - also listed are the chair and past-chair who were previously approved. Learn More
January Member Gift Six Sigma Project Management Bundle. Enjoy a wide variety of Six Sigma Project Management tools and resources. Enjoy a free e-book, templates, and bonus webcasts focusing on Six Sigma and the important and often overlooked topic of selecting Six Sigma projects. Available thru 1/31/2012. Learn More
Talking With Nokia's Quality Chief Last month, ASQ Managing Director Laurel Nelson-Rowe had the opportunity to talk with Juha Kuismanen, Nokia's newly appointed quality chief. Visit the "A View from the Q" blog to watch the interview and learn how quality tools are important to Nokia's business strategy. Learn More | | |
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Have a suggestion for how to improve the newsletter? Want to contribute to our next newsletter? Send to news@mnasq.org. |    |
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Chair's Corner
An experience I had this last summer brought to mind how important
each interaction we have with our customers is for the success of our
organizations. Back more than 25 years ago, Jan Carlzon, who managed
the Scandinavian SAS Airlines, said, "The SAS is 'created' 50 million
times a year, 15 seconds at a time. Those 50 million 'moments of truth'
are the moments that ultimately determine whether SAS will succeed or
fail as a company. They are the moments when we must prove to our
customers that SAS is their best alternative."
I have been a customer of one of the largest banks in our area for
over 40 years, a relationship that has fulfilled my needs first as a
single person fresh out of school, and then for my family. As is common
now, I use a debit card regularly. Like some other banks, my debit
card included a VIP account which accumulated points over the last
several years based on certain types of purchases. I expect that I,
like most people, didn't pay too much attention to this perk until I
received a notice in August that the program was to be discontinued as
of late September. Whatever points I had accumulated had to be redeemed
before then, or they would be forfeited. Not knowing how many points I
had, I went to their website to check out what I could "purchase" with
them.
The good news was that we had enough to purchase two 1-way air
tickets to the west coast for a planned visit, and still had enough
points to get something additional. I placed the order for the flight,
and then realized we were going to need a car for our trip. For this,
we had to use a special "Personal Choice Travel Request Form" since the
site did not list the required points for this. The form stated that
the itinerary would have to be approved before the booking was done.
This seemed reasonable, so I submitted the form.
At this point, the whole redemption process started to come apart.
The bank used a local travel agency to book the travel, including the
part I thought I had done myself. The booking cost for the car rental
came back at an outrageous cost in points, so I asked that the booking
not be done (or be cancelled).
- The booking was already done, and could not be reversed.
- The travel agency had not followed their own process published on the form.
- Multiple emails were needed to get the booking reversed ("make an exception").
- The travel agency next not only
cancelled the car rental, but also the air arrangements that had already
been confirmed independently.
- More emails and telephone calls were required to reinstate the air arrangements.
In the meanwhile, the last accounting
for points was for the month of August, and was supposed to post by
September 1st. By September 10th. they weren't posted, and I tried to
track this done directly with the bank. A call to the number the bank
provided directed me to go to my local branch office which I did.
- The local branch could only provide a list of my previous month's transactions; no knowledge of program.
- A review of the transactions indicated
that I was shorted on allotted points by about half. I now tried to
track down the reason my credited points were shorted. I didn't have
records going back throughout the program to determine how much overall I
had been shorted.
- I tried to get help by phone and could not get a response to my inquiry.
- Representative of the redemption
company agreed to intervene on my behalf, but also was unable to get an
answer to his inquiry.
I felt that the worst case scenario was
that I could possibly have been shorted enough points over the duration
of the program to purchase as much as two additional roundtrip air
tickets for my wife and me, being worth several hundred dollars.
However, I still had enough points to purchase some Amazon gift
cards and enough left for a small appliance based on multiple checks on
the website over several weeks. Then, I experienced the last straw on
this whole fiasco of non-customer service. Going to redeem the points
for the gift cards, I discovered that the number of points required had
been increased just two days before the program's end. I was amazed
that they would pull such an unethical act like this just as their
program was closing.
I remembered a story that Tom Peters told many years ago in the days
when the airlines still allowed smoking during flights. He said that
if you boarded a flight and found a dirty ashtray at your seat, you
probably believed that the airline also was shoddy when it came to
maintaining the engines which ran the plane. You have to start
wondering what other issues the bank has in customer service that we are
not seeing.
This is a case where the bank involved missed a major opportunity to
improve its image with its customers. Understandably, they were
shutting down the points perk program to reduce costs as are many other
banking institutions. Instead of seizing the opportunity to maintain
and improve customer loyalty, they took the opposite approach of
abandoning responsibility for the program, and making the customer feel
they didn't care, and even feeling like they have been cheated out of
what was properly due them based on the written promises made.
Thus, even though we continue to patronize the bank involved, I will
always be looking over my shoulder on future transactions to see what
might be the next breakdown in customer service or loss in trust.
Ultimately, customer loyalty is what is at stake, and that is what
allows for the long-term survival of any organization. |
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Volunteer of the Month: Florina Nita
Making a difference in the local ASQ community
 Florina Nita was born in Romania where she received a BS in Chemistry and Physics. She worked as a Teacher for five years teaching Chemistry and Physics. In 1990 she moved to the USA to join her husband's family.
As a member of the Quality community, it is likely that you know who Juran is. But did you know that Juran was also born in Romania? And that later in his life, when he became a QA engineer, he developed the passion for Quality? Florina took a similar path! She became a member of MNASQ in 1995 after getting a job working as a QA and R&D Chemist.
Over the years she has volunteered in different capacities with MNASQ - from Programs to Education to Conferences. Florina writes "I had a chance to work with wonderful people, great leaders from which I learn a lot. I learned how those committees work, what they do for our section members, who is usually attending our meetings (who is the audience) and what do members want."
She realized that many of her industry peers did not know much about ASQ and the ones who did know rarely attended Section events. She did a little investigating and discovered that they wanted to take something with them after every meeting and apply it on their jobs the next day. They wanted to bond and discuss work related challenges with people from the same industries.
In the fall of 2009 she decided to start a Discussion Group for the people from her industry and the related industries regulated by FDA (food, drugs, cosmetics, dietary supplements, biologics, drug delivery). She start focusing her effort s, laying out a plan. Florina states "As we say "First things first". Remember you cannot do it alone!"
So creating the Team was the first thing. She reached to friends, colleagues and people in her network to ask for volunteers with different backgrounds and strengths (i.e.: organizational skills, strong leadership) but most importantly motivated people willing to help and make a difference. She invested her time sending e-mails and calling quality leaders of many companies asking for their support
(i.e.: hosting the monthly events, allowing the steering committee to meet at their location to plan the events, donating door prizes, etc). Then the team started looking for speakers and defining the topics of interest using feedback from the members. Florina's words of wisdom? "Although it seems a lot of work is not if you plan ahead, delegate and have a great Team!"
Last program year (Sept 2010 - May 2011) the FDC discussion group held seven (7) events with three speakers covering the three represented industries at almost every event. Every survey was higher than 4.0 on a scale 1-5. Florina tells us, "We are very proud of our first year and we hope that every year will be better. We open every season in September inviting local FDA to share with us current challenges/ hot topics in all the industries we serve and also give us tips for upcoming season hot topics. We measure their return on investment with us from a year to another and see if our efforts did make a difference."
Everyone has their own criteria for what success looks like. The FDC Task Force defines this as: TO DELIVER RESULTS that can be easily measured by both members, FDA, our steering committee and our section Leaders.
Today Florina is the VP of Operations & Technical Services, Eniva Nutraceutics. She can be reached at nflorina@comcast.net to provide more detailed insight on starting a specialty group.
MNASQ is interested in supporting additional specialty groups. If you have an idea for a specialty group and would like to explore how MNASQ can help, please contact Vice Chair of Marketing Karen Maskell at kmaskell@gmail.com or Vice Chair of Member Development Greg Olson at asqgreg@gmail.com.
Did you know that volunteers enjoy "perks"?
Earn recertification units
Free tuition to one MNASQ Certification Exam Preparation Course per year
Free admission to the Professional Development Summit Conference
Current Volunteer Opportunities include:
Summit Conference Registration
Summit Conference Room Monitors
Exam Preparation Course Instructors
Biomedical Consortium Committee
Program Committee
Newsletter Committee
Course Auditors
And more!
All the details at: http://mnasq.org/about-us/volunteer-opportunities/ |
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MNASQ Community Service Project - Be the Match
 MNASQ is proud to announce a community service project with National Marrow Donor Program and their Be the Match Foundation.
The National Marrow Donor Program® (NMDP) and their Be The Match Foundation® are nonprofit organizations headquartered in Minneapolis dedicated to creating an opportunity for all patients to receive the bone marrow or umbilical cord blood transplant they need, when they need it.
Every year, thousands of people of all ages are diagnosed with leukemia and other life-threatening diseases. Many of them will die unless they get a bone marrow or cord blood transplant from a matching donor. Seventy percent of people do not have a donor in their family and depend on our Be The Match Registry® to find a match to save their life.
The registry -- now called the Be The Match Registry -- has grown to 9 million donors and nearly 145,000 umbilical cord blood units, the largest and most racially and ethnically diverse registry of its kind in the world.
Medical advances are making marrow and umbilical cord blood transplants available to more patients all the time. Since NMDP began operations in 1987, they have facilitated more than 50,000 transplants to give patients a second chance at life. Today, they facilitate more than 5,200 transplants a year.
But many more patients still need their help. There are about 10,000 people who need a life-saving registry match each year. And for every one person added to the registry, NMDP incurs $100 of cost. NDMP is working to meet this need, but they can't do it alone. Their efforts are sustained through partnerships with corporations, service organizations, student groups, and other organizations like MNASQ.
Our goal with this project is to get 100 quality donors onto the registry and raise the $10,000 to cover the cost of getting those donors onto the registry. Be the Match will be exhibiting at the Summit in April. But you can also learn more and track our progress at the MNASQ team page at http://tinyurl.com/TeamMNASQ.
Join Us. Save Lives.
There are a lot of ways you can help. Generate awareness among your friends, family, and colleagues about the need; contribute funds (don't forget to see if your company will match your contribution!); join us on May 19th for the Be the One Run (Tot Trot, 1K walk/run, or 5K options); and register to be a donor.
Questions? Please feel free to contact the Community Service Project Coordinator, Smita Fulzele at smita.fulzele@gmail.com.
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My Journey into Becoming an ASQ Fellow
by Michael O'Connor
 My journey to become and ASQ Fellow started on January 26, 2009, nearly three years ago. I was contacted by Hal Greenberg from the Biomedical Division of ASQ. I joined ASQ in 1988 and became a Senior Member ten (10) years later. As a Senior Member with more than twenty (20) years of experience, Hal Greenberg helped me understand that I had enough experience to begin the ASQ Fellow process. He pointed me to an article written by James Bossert published in Quality Progress called "So, You'd Like to be an ASQ Fellow" to help me better understand what I was getting myself into.
To become an ASQ Fellow you need to have at least fifteen (15) years of ASQ membership with five (5) of those years as a senior member. Then you have to be nominated by your section, forum/division or international chapter. The ASQ Fellow process requires a thorough assessment of the extent and significance of contributions to ASQ, the quality community and society. A numerical rating system is used and scores above a minimum number are usually approved by the ASQ reviewing committee.
Hall asked me if I would like to pursue this opportunity to achieve a distinctive status in the quality community and recognition by my peers. I thought, "Why not?!" I didn't think it could be that difficult as I had kept good records of all my achievements and information. I downloaded the article and the ASQ Fellow form and officially began the journey become an ASQ Fellow. I thought a couple of hours should do it and I would have it completed in no time.
I couldn't have been more wrong! It actually takes a good deal of time and dedication to complete the form with all of the appropriate information. I started in late January 2009; the nomination form needs to be at ASQ headquarters before May 1 of any calendar year in order to be eligible. I spent quite a bit of time just looking for documentation that I either had on my computer, in paper files or on a disk. This took many hours - days and weeks for me to complete. Eventually my package was completed and sent to ASQ on time and in what I thought was the correct format. I was notified many months later (late November) that it was not in the right format and that my package had been rejected before they even looked at it due to the wrong format. I decided that I would apply the next year and still become an ASQ Fellow.
I worked on my package again, right away after I had found out it was not accepted. I was disappointed but I thought we knew what the issues were and we had them corrected. The Biomedical Division leader had a few suggestions for improvement which I incorporated; he confirmed that the Fellow package looked good and we were good to go.
When the nominations came in later that year I was pleased that the format was correct but very disappointed to find out that I was not accepted because my resume did not have enough years back detailing my quality experience. This mistake fell squarely on my shoulders as I knew that this was the requirement and I thought I had this included but did not.
Thinking about doing this yet another time was hard to imagine. But I had come this far so figured that I would try again. I updated my ASQ fellow materials worked with the Biomedical Division leaders again and correctly formatted my package which was submitted to ASQ before the May 1 deadline. This time I knew I would finally get approved and have my ASQ Fellow status!
To my surprise on November 30, 2011 I was informed that again I did not meet all of the requirements to become and ASQ Fellow. After getting over the shock of being rejected yet again I thought I had to be close to having this finally completed. I reviewed the materials sent back as well as my scores. I had actually passed (5) of the (6) categories without an issue and in the one section I had not passed I simply needed more documentation. I only have one area to document and complete to become an ASQ Fellow.
I am now currently in the process of completing the documentation for the one section that I need and I hope to have this finished by early 2012. I had failed the first time for formatting issues, the second time for an incomplete resume and the third time I had passed (5) of the(6) categories. If I look back I had improved with each year to get me closer to becoming an ASQ Fellow. I had to have some persistence and also dedication to make it to the end. I now plan to pass the ASQ Fellow nomination for the year 2012 and finally become and ASQ Fellow.
My recommendations to anyone interested in following this path to ASQ fellow are to first decide if this is something that you desire to complete. I put in a great deal of time since 2009 reading, documenting, phone calls and emails to get to where I am today. The process is rigorous and it does take some thought and time in order to become an ASQ fellow, even if you meet all of the criteria. I also recommend thinking through if this will meet your current and future career plan. I put in this time and effort in because I believe in the quality profession and I wanted to show my contribution to quality over the last (25) years. I hope to gain a stronger quality network as an ASQ fellow and also be viewed as a good resource both inside my company and outside my company for quality related topics, problems and issues.
These and more documents can be found under http://asq.org/members/account/fellow.html
Documents from ASQ:
G 02.02 Advancement to Fellow Membership
G 02.02 Appendix A ASQ Fellow Matrix of Requirements
G 02.02 Appendix B Nomination for Advancement to Fellow
If you are interested in becoming an ASQ Fellow, MNASQ may be able to sponsor you. Please contact June Rowley at jwrowley@mmm.com for more information or to begin your journey.
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Member Spotlight - Lloyd Toledo I was the American Heart Association Life Style change award winner for 2011. Let me tell you how I achieved this goal. I have been living in Minnesota for eig hteen years. Throughout the years my weight began to climb. I acquire
d diabetes due to my weight and in 1994 was put on insulin. My weight continued to increase and as diabetics will tell you, the more weight you gain the more insulin you need causing your appetite to increase. The vicious cycle of weight gain began. My weight increased until I reached 469 pounds. I was physical impaired due to my weight. Walking
, joint pain and shortness of breath hinder my physical activities, making it very difficult to live.
My life style change began after I went to one of my routine doctor's visit. And he hit me with the news that I only had approximately two years to live due to my weight. I decided at that time to change my life completely around because I did not want to die and I was too young for this.
I started with cutting out one of my snacks a day. Any one who has tried to diet in the past knows that you can not make drastic diet changes and stick to it very long. After I became accustom to the first small change I continue to decrease my food intake and make healthier eating choices. I started walking minutes at a time, yes minutes, and increased the length of time each week. After approximately four months I already lost 50 pounds and then the weight continued to drop off. As the years went on, I continued to loose weight and I was back down to 224 pounds three years later. This was accomplished by hard work, determination
 and personal responsibility, no gastric bypass. With this weight lose my diabetes no longer exist and any other health issue disappeared and my life span i
s back to normal.
Just a little bit of inspiration, when times got rough and some days you don't feel like exercising, some days you give into your hunger, or you just want to give up, you have to say to yourself, when you fall you have to pick yourself back up by the boot straps and keep on going. Because there is always a light at the end of the tunnel. Remember the road to success never comes easy.
I am back to work for over a year now at Actionlink as a Manufacture Representative and I am anticipating going back into Metrology/Electronic sales. The reason why I joined ASQ is that I heard that it is a quality organization and does a lot for its members. Furthermore I spoke with members at MNASQ who are easy going, hard working and successful. My goal when I was overweight was to have a quality life that will satisfy my life style. Joining ASQ with a professional reputation of quality standards for business is a organization that I am proud to be apart of. | | |
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The Best Little Book on Quality that You Have Probably Never Read
 The Ice Cream Maker (ISBN 0-385-51478-6) by Subir Chowdhury was copyrighted in 2005, but only recently finally made it to the top of my must-read list. Like Who Moved My Cheese?, Moose on the Table, and The One Minute Manager, this short 109 page booklet offers many universal lessons about achieving business performance excellence and customer satisfaction.
In his book The Ice Cream Maker, Subir Chowdhury offers the perspective that while American companies are the very best in the world at innovating products, services, technologies, ideas, etc., but when it comes to quality - constant, continual, daily efforts to improve a product or service to meet exacting standards - it is just not part of American companies' DNA. American companies are constantly having to come up with new products for niche markets in order stay ahead of competition that is continuously, incrementally improving.
The Ice Cream Maker is a compelling short story of a regional ice cream manufacturer struggling for growth. The little book explains many of the important leadership and quality management principles that are essential for business success, such as:
- Leadership
- Customer focus
- Process management
- Employee engagement
- Continual improvement
In The Ice Cream Maker the author introduces the concept of LEO: Listen, Enrich and Optimize.
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Listen to your customers - internal and external - to understand what is important;
- Enrich your products and services by acting on knowledge gained through active experimentation, effective root cause analysis and problem solving;
- Optimize your processes to eliminate waste, reduce variation, and increase productivity for total customer experience.
The Ice Cream Maker is a book that I recommend for every quality professional, manager and executive.
Subir Chowdhury has recently (Nov 2011) published a follow-up book, The Power of LEO where he delves deeper into the concepts to address business challenges.
Subir Chowdhury is a respected quality strategist, is chairman and CEO of ASI Consulting, LLC, and cited by ASQ as one of the new quality gurus of the 21st century. Subir is the author of twelve books including the international best seller The Power of Six Sigma, and The Power of Design for Six Sigma.
Robert 'QualityBob' Mitchell is a 30 year quality leader in 3M, and
is a 25 year member volunteer with ASQ. Bob holds CQE and CM/OE
certifications as well as Fellow status in ASQ. Bob served two separate
terms as Chair of the ASQ Statistics Division, is current chair-elect
of MNASQ Section 1203, and is an "Influential Voice of Quality" blogger. | | |
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Lean Acres is the Place to be...
Lean Acres is a fable about how the animals on a farm work cooperatively, each bringing their unique skills and talents to the team, and taking on roles and responsibilities to improve overall farm performance in the production and sale of corn, eggs, milk and wool.
Are you still confused about when, where and how to apply Lean versus Six Sigma or Theory of Constraints or Business Process Re-Design?
 Are you experiencing difficulty implementing change in your organization?
Is your organization still struggling to integrate continuous improvement into its operations, across all disciplines?
I strongly recommend that you and your business leaders read the book Lean Acres for an easy to understand approach to selecting and implementing the correct continuous improvement methodology for a given problem. Lean Acres is available for $18 (+ S&H) from ASQ Quality Press (Item # H1408).
"This book uses as its basis a fable â€" the story is not untrue, but it is not fact either. It is a story in which the group dynamics are real, the problems are valid, and the solutions legitimate. It asks you to consider a complex environment with multiple classes interacting between functional units with requirements that are perceived as exclusive and unique, and personalities that reinforce presumed boundaries. It asks you to follow along as all these individuals work together using the basics of four quality methodologies (Lean, Six Sigma, Theory of Constraints, and Business Process Reengineering) to address the problems they face, discover solutions together, and move forward in their continuous performance improvement journey." (Quoted from ASQ Quality Press).
The author, Jim Bowie is a strategic performance improvement expert. He has more than 18 years of experience leading improvement efforts in diverse environments and industries around the world.
Jim is a former United States Army Infantry Officer and an Operation Iraqi Freedom veteran, holds a Master of Business Administration, is Kaplan-Norton Balanced Scorecard Certified, a Certified Lean Six Sigma Master Black Belt (including ASQ Certified Six Sigma Black Belt), an ASQ Certified Manager of Quality/Organizational Excellence, a Certified Lean Master, a Certified Project Management Professional, and a certified facilitator. Mr. Bowie was selected to serve as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award in 2010 and 2011. His educational track has included Salisbury University, Villanova University, University of Tennessee, Yale School of Management, Auburn University, and he is currently pursuing his doctoral degree.
Robert 'QualityBob' Mitchell is a 30 year quality leader in 3M, and is a 25 year member volunteer with ASQ. Bob holds CQE and CM/OE certifications as well as Fellow status in ASQ. Bob served two separate terms as Chair of the ASQ Statistics Division, is current chair-elect of MNASQ Section 1203, and is an "Influential Voice of Quality" blogger.
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