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May, 2012

• Executive Insight Tip of the Week, May 17, 2012 Sent Thursday, May 17, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. Relax - Relate - Release I've known Janey, one of the check-out clerks at my local library, for about five years. We have pleasant interactions when we see each other, usually peppered with some laughs. Recently, the person in front of me in line acted like a bit of a whacko. After he left, she and her co-worker were commenting on what had happened. As I approached to check […]
• Executive Insight Tip of the Week, May 10, 2012 Sent Thursday, May 10, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. Bragging for Pleasure Have you ever wondered why it's so easy to slip into talking about yourself even if you try not to? It's particularly effortless if you're talking to someone who is a good listener. The more effective the listener, the more likely we are to keep talking...and to brag a little. The Wall Street Journal featured an article this week about why we brag so […]
• Executive Insight Tip of the Week, May 3, 2012 Sent Thursday, May 3, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. Cosmetic Surgery, Digital Style Remember The New Yorker cartoon picturing a dog in front of a computer with the caption, on the Internet, no one knows you're a dog? That cartoon was the embodiment of the then new era of desktop publishing, which is now ubiquitous in our lives. Today we have a variation on this theme. Through smart phones, social media, and myriad digital […]

April, 2012

• Executive Insight Tip of the Week, April 26, 2012 Sent Thursday, April 26, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. Creative Competitiveness In a recent editorial, The Creative Monopoly, The New York Times op-ed columnist David Brooks presented an interesting commentary on the potential conflict between competitiveness and creativity. He observes that the competitive spirit capitalism engenders can sometimes inhibit the creativity it requires. Creative people dart and weave in search of […]
• Executive Insight Tip of the Week, April 19, 2012 Sent Thursday, April 19, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. To Be Congruent (or Not) I recently met a young, talented, up-and-coming manager who is trying to accelerate his career. In particular, he's hung up on being perceived as an executive, and thinks that updating his resume will result in being recognized as one. I asked him what being an executive means to him, and he responded with a huge mouthful of buzzwords and textbook […]
• Executive Insight Tip of the Week, April 12, 2012 Sent Thursday, April 12, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. What's Your Mindset? A notable work place issue that has become more relevant in the new normal of constant change relates to people's ability to quickly adapt. Leaders need to be effective role models of this skill, and unfortunately, often that is the problem. Many mid- and senior-level managers learn management skills in the context of doing things a certain way, […]
• Executive Insight Tip of the Week, April 5, 2012 Sent Thursday, April 5, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. Customer Lifetime Value I have a friend who returned a pair of shoes to Nordstrom because the back of the shoes irritated her heels and tore her stockings. Although the shoes had been worn only a couple of times, the salesperson accepted the shoes and gave a full refund, no questions asked. He also added a voucher for 6 pairs of panty hose. My friend has always bought shoes […]

March, 2012

• Executive Insight Tip of the Week, March 29, 2012 Sent Thursday, March 29, 2012 Executive Insight Tip of the Week Hi ! Mental Retrofitting I'll bet that you love dealing with technology changes.... Even if you're a techie, you have to admit that many people wrestle with these changes, especially how to get up to speed with new procedures and processes. Leaders and workers at all levels struggle with this. Of course, most employers provide some sort of training to ease the pain during software upgrades or technology transitions. More often […]
• Executive Insight Tip of the Week, March 22, 2012 Sent Thursday, March 22, 2012 Executive Insight Tip of the Week Hi ! A Burst of Spring Cleaning This week marks the beginning of spring. And it even feels like spring in New York. The weather has been so warm that we're enjoying flowers that normally wouldn't be in full bloom for another few weeks. With the season comes the annual ritual of spring cleaning. I don't know how many people actually go through this rite the way our grandmothers did, but the concept still resonates. It makes you […]
• Executive Insight Tip of the Week, March 15, 2012 Sent Thursday, March 15, 2012 Executive Insight Tip of the Week Hi ! Welcome to this week's issue of Executive Insight. We've Always Done it This Way I had the displeasure of standing in a relatively long line in a very warm post office recently. Two clerks were serving customers while a third clerk just sat at her station doing nothing, because her window was stamps and money orders only. My dissatisfaction shifted to amusement as I watched her, hunched over, head in hand, refuse to take […]

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