Customer Satisfaction revolt - Facebook faceoff - Transit Workers vs Transit riders
Sent Wednesday, February 10, 2010
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This latest blog post shows how social media usage can back fire in Customer Satisfaction situations.This is quite a story and is not finished yet.
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Posted: Tue, 09 Feb 2010 17:57:19 +0000
An unbelievable scenario is
percolating between Toronto, Canada transit riders and the Toronto
Transit Commission workers resulting in a social media battle between
riders and unionized workers. Add in a sex scandal by the chairman of
the Toronto Transit Commission and you have the makings of a customer
satisfaction twitstorm.
Thanks
for reading! If you know someone who could benefit from this, feel free to
forward this email to them !
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