7 Techniques to Understand Your Customers
Sent Friday, April 6, 2012View as plaintext
New Blog Post: Customer Satisfaction Topic
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A prior blog post called Customer Satisfaction Tip: Understand Your Customer reviewed why it was important to understand your customer and what it really meant to understand. Three company examples were included, IBM, Cisco and Apple.
This post covers seven techniques and best practices to understand your customers, theirs needs, wants, wishes, complaints, concerns, and the terminology they use.