Customer Expectations change with Technology improvements
Sent Friday, December 2, 2011View as plaintext
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Customer satisfaction is the
balance between customer expectations and how a business performs. It's a
simple formula. Or is it? Customers who buy from you or join your
cause, have certain expectations as they work with you. Some of those
expectations are set by your business, as part of your sales
presentation, and / or packaging, advertising, and other publicity.
Other expectations are set by the industry, the government and what
competitors are doing. Technology is the wild card here.
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