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Customer Expectations change with Technology improvements
Sent Friday, December 2, 2011
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Customer Expectations change with Technology improvements
Posted: Thu, 01 Dec 2011 14:00:49 +0000
Customer satisfaction is the balance between customer expectations and how a business performs. It's a simple formula. Or is it? Customers who buy from you or join your cause, have certain expectations as they work with you. Some of those expectations are set by your business, as part of your sales presentation, and / or packaging, advertising, and other publicity. Other expectations are set by the industry, the government and what competitors are doing. Technology is the wild card here.Want to follow my writing on Facebook? Go to my Customer Satisfaction and Reputation Management Fan Page at https://www.facebook.com/customersat and click the Like Button. I post additional interesting articles there. Get them all in your Facebook news.
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