I hope you have all had a chance to visit our new website.  We have had a few glitches and may find a few more but overall I think things are going well.  One of the biggest issues appears to revolve around setting up an account.  Our previous site had no way for us to set up customer accounts so even if you have been a longtime customer with us you will still need to set up an account on the new site.  You don't have to set up an account to place an order but without an account you won't be able to access the free shipping option if your order is over $75.00 and you won't be able to review or rate any of our products.  You'll also have to enter your shipping and billing information each time.  To set up an account just click on the Sign In link on the left hand side of the page.  On the next page click on Create New Account also on the left hand side of the page.  On the next page just fill out the information.  Once everything is filled out, click Save down at the bottom right of the page.  The page will refresh but still remain up.  To begin shopping click either the logo on the upper left hand side or Storefront in the green Navigation Bar.  As always if you have any questions feel free to either call us at 972-452-8965 or email us at mail@susansoaps.com 

 

If something is going on regarding your order on the website that just doesn't look right, then it probably isn't.  Please contact us so we can check into it for you.  Recently, a new customer contacted me regarding the fact that she felt a $25.00 shipping charge was a little high for two items being sent within Texas.  She was absolutely right - it was.  Turned out I had accidentally put the weight of the product in as 25 lbs. instead .25 lbs. (or 4 oz.).  Our shopping cart automatically calculates shipping based on the weight of the product and the distance to be shipped, along with the shipping method.  Therefore with the incorrect product weight entered the shipping charge for that product was way off.  Her correct shipping charge was about $5.50, much better than $25.00.  We can't fix it if we don't know about it so please don't hesitate to get in touch.