http://archive.aweber.com/theartofserviceThe Art of Service UpdateMon, 21 May 2012 10:06:59 -0400http://archive.aweber.com/theartofservice/MekiE/h/Do_your_cloud_computing.htm Cloud computing security is one of the most important areas of IT management today. Make sure you have the knowledge and resources you need to stay safe. Cloud Computing Foundation Complete Certification Kit ISO/IEC 27001 Awareness eLearning Course ISO/IEC 27000 Toolkit - 60 Documents Limited Time Offer With the benefits of two elearning courses and one of our expertly crafted toolkits we can guarantee your relevance in the cloud security field. Develop essential knowledge on Cloud Computing in the IT Service Management field and get industry certified. Meet your information security management systems standards with 60 plans, templates, presentations and more. With the ease of elearning, gain an awareness of the ISO 27001 Standard and the importance of adopting information security standards. Taking your infrastructure to the cloud has many benefits; however the increased mobility and scalability of the systems can expose you to more risk. Having cloud security measures in place is a necessity as keeping your data or your customerís data safe is priority. ìMy employer purchased a few of these books for us to use as resources. Hands down, this is the most comprehensive, organized, and well put together resource on cloud computing. Cloud computing is an important transition and a paradigm shift in information technology services delivery. If your clients are looking to you to be an expert, this is the best investment you can makeîRobyn, USA - On the Cloud Computing Complete Certification Kit Cloud Computing Foundation Certified by: ISO/IEC 27001 eLearning contains materials by: Offer ends May 31st 2012. Not available in conjunction with any other special or discount. Mon, 21 May 2012 10:06:59 -0400http://archive.aweber.com/theartofservice/IZiSE/h/35_Minutes_to_a_better.htm Service Catalog[4 things ITIL never told you] Hi, I am Ivanka and I look forward to be able to talk to you about the 4 things ITIL never told you on how to succcessfully implement Service Catalogs! Join me for this exciting webinar! Presenter: Ivanka MenkenWebinar: Service Catalog [4 things ITIL never told you] During this 30 minute Webinar you will learn:The BEST way to succeed in the implementation of Service Catalogs.How to avoid the SINGLE BIGGEST MISTAKE people make!What the ITIL books never talk about4 Success Secrets to ENSURE Success.And much much more... Just register HERE and reserve your seat... it's 100% FREE!" Hi Ivanka- Just finished watching your webinar from this morning; very insightful and helpful as we work to revamp our current Service Catalog! Thanks, Kristie " Fri, 18 May 2012 18:53:41 -0400http://archive.aweber.com/theartofservice/EMCxE/h/Do_your_cloud_computing.htm Cloud computing security is one of the most important areas of IT management today. Make sure you have the knowledge and resources you need to stay safe. Cloud Computing Foundation Complete Certification Kit ISO/IEC 27001 Awareness eLearning Course ISO/IEC 27000 Toolkit - 60 Documents Limited Time Offer With the benefits of two elearning courses and one of our expertly crafted toolkits we can guarantee your relevance in the cloud security field. Develop essential knowledge on Cloud Computing in the IT Service Management field and get industry certified. Meet your information security management systems standards with 60 plans, templates, presentations and more. With the ease of elearning, gain an awareness of the ISO 27001 Standard and the importance of adopting information security standards. Taking your infrastructure to the cloud has many benefits; however the increased mobility and scalability of the systems can expose you to more risk. Having cloud security measures in place is a necessity as keeping your data or your customerís data safe is priority. ìMy employer purchased a few of these books for us to use as resources. Hands down, this is the most comprehensive, organized, and well put together resource on cloud computing. Cloud computing is an important transition and a paradigm shift in information technology services delivery. If your clients are looking to you to be an expert, this is the best investment you can makeîRobyn, USA - On the Cloud Computing Complete Certification Kit Cloud Computing Foundation Certified by: ISO/IEC 27001 eLearning contains materials by: Offer ends May 31st 2012. Not available in conjunction with any other special or discount. Thu, 17 May 2012 18:37:43 -0400http://archive.aweber.com/theartofservice/Dr5TU/h/Eye_on_ITIL_May_2012.htm http://theartofservice.com The Art of Service News How ITIL training has positively impacted the IT industry What you wont learn about ITIL from a Wiki page How ITIL training has positively impacted the IT industry If youre just discovering and/or researching ITIL for the first time youve probably stumbled across a great deal of information detailing the IT methodology resource (like this wiki page, for example). Most of the top search [...] Comparing and contrasting OLA and SLA While it might seem as though (to some people that) an OLA (operation level agreement) and a SLA (service level agreement) essentially take on the same roles and duties, its important to note that they actually differ in some key ways. For example, SLA is really [...] Webinar: Implementing ITIL During this Webinar you will learn: The BEST way to implement ITIL. How to avoid the SINGLE BIGGEST MISTAKE people make! How to make sure you achieve FAST results... How to make sure you start at the RIGHT point... 3 Best Practice Strategies to EXCEEDING Implementation targets. And much much more... Receive FREE bonus materials [for the more experienced practitioner] to start implementing ITIL today! In This Issue How ITIL training has positively impacted the IT industry Comparing and contrasting OLA and SLA Free webinar: implementing ITIL Contact Us service@theartofservice.com 2012 All Rights Reserved. http://theartofservice.com |Email: service@theartofservice.com Wed, 16 May 2012 03:39:04 -0400http://archive.aweber.com/theartofservice/Cbc4U/h/112_Policies_and_Procedures.htm 112 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures Toolkit Instant Access Here Implement the policies and procedures you need! - IT Professional's Guide to Policies and Procedures Learn How to Successfully Grow, Measure, Deliver and Optimize Your IT Services with the Best Practices in IT Policies and Procedures Toolkit: 10,933 Kb Zipped Instant applicable best practice IT policies and procedures 110+ Policy and Procedure Template Blueprints and Examples 9 Policy and Procedure areas Dramatically Increase development speed of your policies and procedures Improve implementations with the 112 blueprints 112 Policies and Procedures ready to use All-New, One-Stop-Shop For IT Policies and Procedures Best Practices The Art of Service's 'Best Practices' in IT Policies and Procedures Handbook is the one-stop-shop guide on building a 'best in class' streamlined program, whether you're managing an enterprise level IT department or a small business IT Crew. Forget about searching the hundreds (maybe even thousands) of white papers, reports and blog posts about organizing IT. We've done that for you. Think of the 'Best Practices in IT Policies and Procedures Handbook' as your comprehensive information bank of practical tactics and instructions based on proven IT Management, including: - hundreds of pages of research based IT Management information, tools and data - Based on The Art of Service's best IT Management Case Studies - 10,933 Kb Zipped The Art of Service Tips - 110+ Policy and Procedure Template samples - 9 Policy and Procedure areas 112 Policy and Procedures ready to use FOR - Senior IT management, who are looking for ways to develop strategies to maximize their ROI - Mid-level IT Managers who need practical and proven ways to implement and direct their IT Procedures. - (Junior) IT Professionals who need guidance on the fundamentals of all aspects of IT Management. - IT departments so that you'll have the go-to resource to best practices and training of new staff. Here are 5 ways you'll personally benefit from the KIT: Information - the basis for your IT Management decisions Results - examples to emulate and inspire Tools - checklists, worksheets, tables and spreadsheets to make your job easier Confidence - tactics and strategies used successfully by other IT Managers Power - the ability to think about IT Management differently Practical How-tos from the Real World There are a total of 112 documents in this toolkit: They are broken up in to nine relevant folders that contain policy and process information on specific areas, such as Information Security policies, Email and Internet Usage policies etc. There are a variety of document styles found within this toolkit such as PowerPoint presentations (5), PDF Documents (5), Word Documents (99) and Excel documents (3). The contents of each folder are shown below. Folder 1: Policies General this introductory information starts with the basics - 10 easy to follow rules for creating a policy. There is also a very helpful, step by step guide to setting your Value, Vision and Mission Statements - making sure they work for you and identify what your organization stands for, how it wants to be seen, and how it wants to go forward. Folder 1 Documents: - Creating Policies - Values, Vision and Mission Statements. Folder 2: Recruitment, Training and Development this folder is packed full of resources which help and guide you through creating/ implementing/ improving policies within your organization. Starting in the recruitment stages for internal and external applications, advice on interviewing, grading and selection policies, and moving on to the monioring, identification and recording of development needs for your staff. Finally, assessment and analysis of your organization's behavior and leadership, and guide for managing change - with helpful checklists, assessments and templates - for specific areas in your organization, such as virtual teams. There are two PowerPoint presentations in this folder. Presentations can be used to educate, as the basis for management presentations, or when making business cases for implementation. This folder also contains role and responsbility descriptions for common roles required in IT (in accordance with the good practice methodology of ITIL version 3). Folder 2 Documents: - Topgrading - Internal Job Application for Job - Job Candidate Evaluation - Example - Performance Management-P D Plan Format - Performance Management Process Checklist - Performance Improvement Plan - 360 Degree Feedback - Motivation - Develop your leadership skills - Presentation - Managing Change - Managing Change Effectively - Mapping Responsibilities - Virtual Teams - A New Model - Myths and Realities of Virtual Teams - Presentation - Organizational Behaviour and Leadership - Organizational Behaviour Survey - Roles and Responsibilities for ITILv3 (32 documents ordered by Service Lifecycle phase). Folder 3: Information Security this folder specifically relates to the policies around Information Security Management and the corresponding policies. It starts with an example Information Security Policy that is a user-friendly guide to creating your own policy - explaining all the essentials to include and guidance on supporting content. This folder contains lots of templates that you can easily use and adapt within your own organization. The review documents have been designed using the Information Security process requirements for ITIL v3. This assessment will enable you to identify the gaps in your current policies and processes. Folder 3 Documents: - Example Information Security Policy - Communication Plan - CRAMM - Implementation Plan_Project Plan - Objectives and Goals - Policies objectives scope - Reports, KPIs, other metrics - Security Audit Template - Security Incident Template - Security Management Review Doc - Security Process Manager Document - Security Service Requirement - Security Management - Roles and Responsibilities Folder 4: Data Rentention Policies this folder gives concise and complete advice for creating a data retention policy. It includes a nine page document that explains the necessity for having this policy, as well as step-by-step considerations and advice to enable you to create your own, organization-specific policy. There are also two examples of working data retention policies, to help you. Folder 4 Documents: - Guidelines for Building an Electronic Data Retention Policy - Example - Uni of Massachusetts - Records Mgmt Data Retention Standards - Example - Adams State College Data Handling and Storage Policy. Folder 5: Email and Internet Usage policies this folder has stacks of helpful advice on creating policies for email and Internet usage - starting with another step-by-step guide, to drafting your policy, case studies and advice on pitfalls to avoid, and more working examples of policies and good practice to guide you, with your creations. Folder 5 - Documents: - E-mail and Internet Usage - How to draft the policy! - Workplace e-mail and Internet use - employees and employers beware - EXAMPLE - AITP Model Electronic Mail (E-mail) Policy - EXAMPLE - Electronic-Mail and Voice-Mail Use Guidelines - EXAMPLE - Notre Dame Australia Policy - Email and Internet Usage - Finance and Administration Agency Guide to Best Practice - Email and Internet Usage. Folder 6: Instant Messaging Policies this information is specifically focused on instant messaging and accompanying security considerations such as viruses etc. There is a step-by-step guide to creating your organization-specific policy and thirty two rules. In addition, there is an example of a working policy and a template policy for you to use as guidance, to adapt and compare. Folder 6 - Documents: - IM Viruses and Security - Thirty-Two Instant Messaging Rules - Best Practices to Keep You in Business and out of Court. - EXAMPLE Instant Messaging Policy - EXAMPLE TEMPLATE - Instant Messaging Use Policy. Folder 7: Change Management this folder focuses on change management, and once again has been designed in accordance with the process found within, the ITIL v3 framework. Begininning with a PowerPoint presentation, which explains the process requirements, this folder also includes many templates and plans to aid you in creating/ adapting and implementing policies and procedures within your organization. This folder also includes another review document to assess the maturity of the change management processes, policies and procedures in your organization and point you in the right direction for improvement. Folder 7- Documents: - Change Management ITILV3 Presentation - Business Justification document - Reports, KPIs, other metrics - CAB Meeting minutes - Category Definition - Change Schedule template - Communication Plan - Example Contents of Change Documentation - Example Request for Change Workflow - Implementation Plan_Project Plan - Policies objectives scope - CHG Review Doc Folder 8: Managing Risk this information focuses on risk management for Information Technology, specifically continuity management. Once again, starting with two PowerPoint presentations, dealing with risk management, and in particular how to do this when managing projects. There are lots of templates, assessments and plans to guide you through creating/adapting and implementing policies and procedures within your organization. Folder 8 - Documents: - Risk Management - Project Management - Risk Management - Prince2 - Checklist on assignment of risk ownership - Conducting a Risk Management Review - CRAMM - Generic Project Risk Assessment - IT Risk Assessment Planning - IT Risk assessment scoresheet - Communication Plan - E-Mail Text - Business Impact Assessment - Business Continuity Strategy - Reciprocal Arrangements - Emergency Response Plan - Salvage Plan Template - Management of Risk Framework M_O_R - Risk Assessment and Control Form - Risk Assessment Questionnaire - Risk Management Framework - Typical contents of a Recovery Plan Folder 9 Travel and Expenses The final folder concentrates on building policies for staff expenses, and allows you to assess whether your current expenses policy measures up. There is practical advice on how to write a policy from scratch or to improve policies already in place. There is an audit program to help you identify gaps and examples of working polcies and forms. Folder 9 - Documents: - A Guide to Expense Policies (UK FORMAT) - Travel and Expense Policy Audit Program - Example Expenses Policy - Staffordshire University - Example Copy of Employee Reimbursement form Instant Access Here New Product By The Art of Service Tue, 15 May 2012 04:10:47 -0400http://archive.aweber.com/theartofservice/NI.XU/h/Want_a_Service_Catalog_.htm Click here to ACCESS ITSM Alignment Begins With Service Catalog Management Instant Download Here Service Catalog Management is a key component of the ITIL® Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Kit provides a wide variety of resources to boost your understanding and ability to implement Service Catalog Management in your organization. This Kit covers Service Catalog fundamentals the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations. Put together by The Art of Service's industry experts and using real case studies, this valuable kit takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization. This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of an IT service organization that meets today's standards. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Buy with confidence All contents of this collection are 100% guaranteed. See below for details. 26 Actionable Documents That Will Make Your Job Easier! The Service Catalog Process Kit will take you and your team through each step of the implementation process. Below is a description of each document: Included are THREE full blown Service Catalogs, ready for you to adopt to your own environment 1. Business and IT Service Mapping The first key task during a SLM implementation is to map the current Business Process to the provision of IT Services. This document guides you through this. Plus you will get a template to capture the information. 2. Business Justification Document This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Level Management in your organization. 3. Communication Plan To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a list of documents that need to be created for your communication campaign. 4. Corporate Based SLA This document is a template for Service Level Agreements at a Corporate Level. 5. Customer Based SLA This document is a template for Service Level Agreements at a Customer Level. 6. E-Mail Text During your communication campaign it is important to let the IT staff know about the Service Level Management process and the benefits it will provide to them. This document provides a useful template for this communication. 7. Functional Specifications Template for the functional specification of the services being provided by the IT department. This would be written in Business English. 8. Technical Specifications Template for the technical specifications of the services provided by the IT department. This would be written in Technical English. 9. Operational Level Agreements This template provides a structure for agreeing and creating agreements on services provided by internal departments within the Organisation. 10. SLM Powerpoint Presentation During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organization a number of road shows may need to be conducted. This powerpoint presentation provides you with 1 hour of slides defininge Service Level management. 11. Service Based SLA This document is a template for Service Level Agreements. 12. Service Catalog Medium The Service Catalogis a list of Services that the IT Department can or does deliver to its Customers. 13. Price List Template or Appendix that can be used to show a break down of the price for each service. 14. Service Level Project Plan This documents provides a skeleton outline for planing and project managing your process implementation. 15. Service Level Management Policies and Guidelines It is important to set Policies and Guidelines for your Service Level Management process. This document provides a structure and written words. 16. Service Level Management Process Template This document includes a series of objectives and goals for the SLM process along with a skeleton map of the process itself. It also includes a process for instigating and running a Service Improvement Programe. 17. Service Level Management Review Document This document provides a guideline for reviewing your organizations current Service Level Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement. 18. Service Level Management Scope Document All processes need to have a Scope. This document will provide a template for creating your Scope for the Service Level Management process. 19. Service Level Requirements A template and list of questions for gathering the Customers requirements regarding desired services. 20. Service Options Template for breaking the services into options, i.e. Gold, Silver, Bronze level of Service. 21. SLM Flyer - Business and IT Flyers During your communication campaign it is important to let the organisation now what IT is doing. These flyers present an easy way of doing this. 22. Reports and KPI targets and additional metrics A list of key reports and Key Performance Indicators for the Service Level Management process, plus additional metrics that may need to be considered. 23. SLM Process Manager Document This document outlines the role, responsibility and tasks of the SLM Process Manager. It also includes a brief outline of the necessary skills needed by a SLM Process Manager. 24. Underpinning Contracts This template provides a structure for agreeing and creating Underpinning Contracts with External Service Providers. 25. Full Service Catalog Large Full Service Catalog template 26. Full Service Catalog Extended Extended Service Catalog template The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents. The Service Catalog Process Kit is Yours Risk Free Today! The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase. Read More... Thu, 10 May 2012 11:48:58 -0400http://archive.aweber.com/theartofservice/Ba9HU/h/Cloud_Computing_Security_.htm Cloud computing security is one of the most important areas of IT management today. Make sure you have the knowledge and resources you need to stay safe. Cloud Computing Foundation Complete Certification Kit ISO/IEC 27001 Awareness eLearning Course ISO/IEC 27000 Toolkit - 60 Documents Limited Time Offer With the benefits of two elearning courses and one of our expertly crafted toolkits we can guarantee your relevance in the cloud security field. Develop essential knowledge on Cloud Computing in the IT Service Management field and get industry certified. Meet your information security management systems standards with 60 plans, templates, presentations and more. With the ease of elearning, gain an awareness of the ISO 27001 Standard and the importance of adopting information security standards. Taking your infrastructure to the cloud has many benefits; however the increased mobility and scalability of the systems can expose you to more risk. Having cloud security measures in place is a necessity as keeping your data or your customerís data safe is priority. ìMy employer purchased a few of these books for us to use as resources. Hands down, this is the most comprehensive, organized, and well put together resource on cloud computing. Cloud computing is an important transition and a paradigm shift in information technology services delivery. If your clients are looking to you to be an expert, this is the best investment you can makeîRobyn, USA - On the Cloud Computing Complete Certification Kit Cloud Computing Foundation Certified by: ISO/IEC 27001 eLearning contains materials by: Offer ends May 31st 2012. Not available in conjunction with any other special or discount. Tue, 08 May 2012 12:12:51 -0400http://archive.aweber.com/theartofservice/9a8Vk/h/Your_May_2012_digital_issue.htm Your May 2012 digital issue of The Art of Service Magazine is here! Hi, Your copy of The Art of Service Magazine is here! This email was sent to notify you that a new issue is available for reading.The link to access your magazine is http://taos.magazines.s3.amazonaws.com/2012.May/HTML/index.html Mon, 07 May 2012 10:12:41 -0400http://archive.aweber.com/theartofservice/7WfO./h/Define_an_IT_Service.htm The IT Service Strategy Toolkit Face Business Challenges Head On!One of the biggest challenges faced by IT organizations today is building, and maintaining, an IT Service Strategy that is not only aligned with their business customers, but also provides a realistic, achievable, competitive and attractive proposition.This kit supports your IT Service Strategy goals by providing step by step guides, templates and best practice examples that will enable you to meet this challenge head on.You focus on deciding the goals of your organizations successful strategy, and let this toolkit guide you to the end result.Buy this Toolkit with confidence! All contents of this collection are 100% guaranteed. If you're not satisfied with your purchase within 7 days - we refund, no questions asked.One of the biggest challenges faced by IT organizations today is building, and maintaining, an IT Service Strategy that is not only aligned with their business customers, but also provides a realistic, achievable, competitive and attractive proposition. BUT, building and maintaining an IT Service Strategy can seem an overwhelming task, where do you begin? What are the benefits and goals? How do you ensure the strategy is in tune with the organizations overall mission and objectives? How can you get your managers on board with this new opportunity? How would you manage the different requirements and expectations of your customers? What processes and staff should be involved? Which documents do you need? What ITSM tools are required? And how do you choose them? This toolkit provides answers to all these questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Service Strategy by offering a step-by-step easy to follow roadmap. It also includes easy to use templates, assessments, presentations and documents that can be adapted to your organization's requirements. This kit supports your IT Service Strategy goals by providing step by step guides, templates and best practice examples that will enable you to meet this challenge head on.You focus on deciding the goals of your organizations successful strategy, and let the IT Service Strategy toolkit guide you to the end result.The PowerPoint presentations can be used to educate staff, as the basis for management presentations or when making business cases for implementation. The supporting documents and templates will help you identify the areas within your organization that require the most activity, in terms of change and improvement, and provide a starting point when designing and implementing new designs, policies and procedures. The additional assessments and resources will enable you to improve your organization's It Service Strategy understanding and knowledge base. Toolkit Includes:Toolkit Roadmap - IT Service StrategyA Guide to IT Service StrategySLM Review DocumentSLM Business Justification document TemplateSLM Functional Specification TemplateSLM Process Manager Role Description TemplateSLM Business and IT Service MappingSLM Communication Plan TemplateSLM Customer Based SLA Template ExampleSLM Implementation Plan_Project PlanSLM Multi level SLA Template ExampleSLM Objectives and Goals TemplateSLM Operational Level Agreement Template ExampleSLM Policies Objectives and Scope TemplateSLM Price List Example SLM Reports KPI's other metrics TemplateSLM Scope TemplateSLM Service Based SLA Template ExampleSLM Service Level Requirements TemplateSLM Service Options TemplateSLM Technical Specification TemplateSLM Underpinning Contracts Template Example8 Steps to Developing a Service CatalogService Catalog Reasons Hints TipsService Catalog Template Example AService Catalog Template Example BService Catalog Template ExampleAccounting TemplateBONUS File Standardized Financial Statements TemplateBudget TemplateCharging TemplateCost Model TemplateFinancial Management Process ManagerFinancial Management Accounting PoliciesFinancial Management Budgeting GuidelinesFinancial Management Business Justification DocumentFinancial Management Charging Policies Financial Management Communication PlanFinancial Management Objectives and GoalsFinancial Management Policies Objectives and ScopeFinancial Management Reports KPI's other metricsFinancial Management Implementation Plan - Project PlanFinancial Review DocumentDemand Management Process ManagerDemand Management Review DocumentDemand Management Business Justification DocumentDemand Management Communication PlanDemand Management Implementation Plan - Project PlanDemand Management Objectives and GoalsDemand Management Policies Objectives ScopeDemand Management Reports KPI's and Other MetricsBusiness Justification Template for ITSM ToolsITSM Tool Requirements Template and PlannerCreating Vision Statements, Mission Statements and Core ValuesPresentation - Staff and Team Considerations Target Setting and KPIsValues, Vision and Mission Statements Hints and TipsNeed help justifying your investment?It took us 100 man-hours to produce the IT Service Strategy toolkit: analyzing, processing, selecting and building the 'flow' from the countless documents and data we have produced over months. (at at least $50/hour that comes to $ 5000 of time)In total the end result, the IT Service Strategy toolkit, reflects close to a Thousand man-hours of work in total. (at least a $ 50000 investment in time) At the Art of Service we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork, we do the researching and the analysis and the collating of information we find.All you have to do is take the outcome of all that work and use it as part of your project - to make it unique to your job, project or task at hand in a way that only you can do.Purchase now and you have an instant ROI by having the right information at your fingertips and saving hundreds and hundreds of hours of research time. Wed, 02 May 2012 20:07:05 -0400http://archive.aweber.com/theartofservice/NIAFk/h/Cloud_Computing_Security_.htm Cloud computing security is one of the most important areas of IT management today. Make sure you have the knowledge and resources you need to stay safe. Cloud Computing Foundation Complete Certification Kit ISO/IEC 27001 Awareness eLearning Course ISO/IEC 27000 Toolkit - 60 Documents Limited Time Offer With the benefits of two elearning courses and one of our expertly crafted toolkits we can guarantee your relevance in the cloud security field. Develop essential knowledge on Cloud Computing in the IT Service Management field and get industry certified. Meet your information security management systems standards with 60 plans, templates, presentations and more. With the ease of elearning, gain an awareness of the ISO 27001 Standard and the importance of adopting information security standards. Taking your infrastructure to the cloud has many benefits; however the increased mobility and scalability of the systems can expose you to more risk. Having cloud security measures in place is a necessity as keeping your data or your customerís data safe is priority. ìMy employer purchased a few of these books for us to use as resources. Hands down, this is the most comprehensive, organized, and well put together resource on cloud computing. Cloud computing is an important transition and a paradigm shift in information technology services delivery. If your clients are looking to you to be an expert, this is the best investment you can makeî Robyn, USA - On the Cloud Computing Complete Certification Kit Cloud Computing Foundation Certified by: ISO/IEC 27001 eLearning contains materials by: Offer ends May 31st 2012. Not available in conjunction with any other special or discount. Wed, 02 May 2012 05:54:41 -0400