HOT RELEASE: Ivanka Menken's ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management
Sent Thursday, January 15, 2009View as plaintext
NOW Get your ITIL Managers Certificate, trained by IVANKA -
contact Juliet Meehan at +61732522055, or reply email. This MIGHT be the last time the FAST TRACK is offered
EXIN Accredited ITIL Service Manager Fast -track Program The Art of Service understands
that busy IT Professionals may not be able to afford the time required
to complete the
standard 12 day ITIL Service Manager Program, so we
have developed the "Fast Track" option. The structure of this program
allows you to gain your ITIL Service Manager certification in a shorter
time frame,
with days running from approximately 8.30am - 8.30pm. Don't miss this opportunity
Where: Start 9th - 14th March, 2009 The program will be conducted in Sydney CBD.
Duration: 6 day program Module 1 - 2.5 day Module 2 - 2.5 days Module 3 - 1 days
Inclusions: * EXIN approved program trainers * Comprehensive course binder with slides * EXIN Exercises + case studies * In-course assessment * Practice exams * OGC ITIL books X 2 (retail value $204.95 each) * Certificate of Attendance * The Art of Service Tote bag with pen and pad * Access to on-line exam preparation course (valued at $220) * All meals during the program * Both EXIN exams (RRP $1,020.00 excl. GST)
Ever
since it's first version came out 20 years ago, the concept of ITIL IT
Service Management is now widely accepted, not only within the IT
arena, but also, ever-increasingly, within the business world.
In
The ITIL V3 Implementation Quick Guide, author Ivanka Menken outlines
techniques anyone can use to achieve IT Service Management goals in an
easier and more affordable way, improve relationships, enhance output,
and become more accomplished in the work force.
Starting
with a discussion on what ITIL V3 and IT Service Management is and how
it impacts our (IT) organizations, Menken then provides readers with
instructions for determining their own ITIL readiness.
She
also provides a variety of ways with which readers can increase their
ITIL awareness and put it to use in their environment and professional
lives.
Based
on research with more than 20,000 people, The ITIL V3 Implementation
Quick Guide is exactly that, a quick and easy-to-read resource that
empowers readers to master their ITIL and more effectively incorporate
it into all aspects of their work lives.
Return to Archive
