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January, 2012

• February Deal: Save $370 in Toolkits and eBooks with ITIL Foundation Sent Tuesday, January 31, 2012 Purchase our ITIL® Foundation Complete Examination Package before the 29th of February 2012 and receive 3 free products of your choice up to the value of $370* 90 days access to accredited eLearning course A copy of our best selling ITIL Foundation study guide eBook 90 days access to exam preparation program ITIL Foundation Exam * Any Toolkit, up the value of $300 (Browse here) Any eBook, up to value of $40 (Browse here) And any Research Collection, […]
• The modern Service Desk in 2012 Sent Friday, January 27, 2012 Modern Service Desk Webinar What happens when we stop looking in our rear view mirror and actually look into the future of Customer Service and Service Desk implementations? What components are important for the modern Help Desk or Service Desk? This 45 min. presentation talks you through observations and predictions on the way the Service Desk expectations are changing all around us. Want to see the slides that belong to […]
• The Help Desk Toolkit Sent Thursday, January 26, 2012 The Help Desk Toolkit: Get the #1 Help Desk Survivors Guide! One of the biggest challenges faced by IT organizations today is providing a high quality Help Desk that has a reputation for speedy resolution times, staff with a great technical knowledge and understanding , and above all a high standard of customer interaction and service. However, many organizations fail to meet this challenge and as a result loose customer confidence, and ultimately the foundation they need […]
• Cloud Computing: The Hot tech certification that will boost your career. Sent Tuesday, January 24, 2012 Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition Cloud Computing: The Hot tech certification that will boost your career. Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one that will really help keep or land that job. Cloud Computing Certification is one of the hottest tech certifications in today's job market. According to Foote Partners' survey […]
• ITIL® Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course Sent Wednesday, January 18, 2012 ITIL® Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL® Intermediate OSA Capability Complete Certification Kit, Third Edition Why bother paying extra money for all the bells and whistles that you're never going to use. Get the certification that you need while training a during time that suits you. We offer a fully accredited, self-managed eLearning course that provides you with all the relevant knowledge you need […]
• ITIL® Intermediate Lifecycle program: Service Operation SO - 2011 Syllabus Sent Monday, January 16, 2012 ITIL® Intermediate Lifecycle program: Service Operation SO - 2011 Syllabus Why bother paying extra money for all the bells and whistles that you’re never going to use. Get the certification that you need while training a during time that suits you. We offer a fully accredited, self-managed eLearning course that provides you with all the relevant knowledge you need to pass your Service Operation exam and gain your certification. Your trainer is on standby via the […]
• 112 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures Toolkit Sent Thursday, January 12, 2012 112 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures Toolkit Instant Access Here Implement the policies and procedures you need! - IT Professional's Guide to Policies and Procedures Learn How to Successfully Grow, Measure, Deliver and Optimize Your IT Services with the Best Practices in IT Policies and Procedures Toolkit: 10,933 Kb Zipped Instant applicable best practice IT policies and procedures 110+ Policy and Procedure Template […]
• Want a Service Catalog? Integrated ITSM Service Catalog Toolkit a Fundamental requirement to Service Based IT Sent Tuesday, January 10, 2012 Click here to ACCESS ITSM Alignment Begins With Service Catalog Management Instant Download Here Service Catalog Management is a key component of the ITIL® Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Kit provides a wide variety of resources to boost your understanding and […]
• Save on ITIL Intermediate: All in One exam Guides plus eLearning for Passing the Exam Sent Monday, January 2, 2012 The Art of Service, one of the world's premier IT education companies, has reduced the purchase price for its popular ITIL® Intermediate courses, making this valuable educational option for IT professionals even more accessible. The purchase price has dropped from $595 to $395, making The Art of Service the most affordable option amongst all leading accredited training organizations. We are committed to offering the best education for IT professionals around the world, and we […]