"It's not so much knowing when to speak, but when to pause. ~ Jack Benny
Jack Benny's comment was probably about pausing to obtain the best laughter.
But pausing before speaking is wise in all types of communication.
Consider pausing and saying Hmmm in the midst of several conversations you have today.
Seriously, try it. See what happens.
Saying Hmmm conveys respect. It's as if you are saying, "Let me think about that."
When we pause and say Hmmm, we are sending a "Let me think about that" message to our own minds as well.
So whether a discussion is becoming heated or not, whether it is with a family member, friend, co-worker, neighbor, or stranger, try pausing and saying Hmmm from time to time.
You might be amazed as what happens within yourself and in the conversation.
With love, reverence, and faith,
Charlene
FAITH: May you believe. - from The Twelve Gifts of Birth.