What do you have to say today?
During our international consultancy work with school districts and behavior analytic organizations, Anika Costa, M.S.Ed,
BCBA and I constantly encounter the concept of respect as a core value.Â
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Time and again, we've observed it mentioned in our ACT matrix activities, but it's often left vague or shallow, treated like a checkbox rather than a behavior to be nurtured. Curiously, respect is frequently perceived as a unidirectional mandate from employees to leaders, neglecting the symbiotic nature of this fundamental human principle.
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Similarly, teachers
(classroom leaders), understandably, place a high premium on respect from their students. This expectation is foundational to a functional learning environment. But here's the rub in both cases: respect isn't just about top-down edicts; it's a two-way street, especially in high-stakes educational and therapeutic environments.Â
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Therefore, we have pinpointed actionable behaviors that embody respect, ensuring it's not just articulated but embedded in the everyday actions of
all members within an organization, from the boardroom to the classroom.
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For Leaders:
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- Recognize Effort and Achievement – When someone does well, say it loud and clear. It’s not fluff; it’s fuel for further performance. Example: After a project completion, instead of a generic thank-you email, the leader takes time to highlight individual contributions in a team meeting: “Rachel, your innovative approach to the
design challenges not only saved us time but also improved the end product.”
- Celebrate Milestones – Small wins or big, make a point of acknowledging the hard work that got your team there. Example: When a team hits their quarterly targets, the leader doesn't just nod in approval but throws a small celebration in the office and shares the success story in the company newsletter, citing specific actions taken by the team that led to the
achievement.
- Personalize Positive Reinforcement – Get to know what makes your team tick. Tailor your reinforcement to what they value most. Example: A leader knows one of their team members is saving up for a special family trip. When this member goes above and beyond on a task, the leader rewards them with a bonus or extra paid time off to contribute towards their goal.
- Consistency is Key – Positive reinforcement isn’t a one-off; make it
part of your routine. It should be as regular as your morning coffee. Example: During weekly check-ins, a leader consistently commends at least one person for their contribution to the team's progress, ensuring that recognition becomes a predictable part of the team’s routine.
- Encourage Peer Recognition – Foster an environment where your team feels comfortable praising each other. It strengthens bonds and creates a network of support. Example: Implementing
a 'kudos' section in the weekly team meetings where team members are encouraged to give shout-outs to their colleagues for their help, support, or outstanding work from the past week.
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For Employees:
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- Acknowledge Leadership Wins – When your boss nails it, say so. Leaders need feedback, too. It reinforces good leadership behavior. Example: After a particularly well-handled negotiation, an employee sends a
brief email to their manager saying, “Your strategy in today’s meeting was very effective. It's clear why we came out ahead. Thanks for leading the charge.”
- Give Props to Peers – Notice when your co-workers do something right and give them a shout-out. It makes the daily grind a bit less grind-y. Example: In a team chat, an employee writes, “Just wanted to say that Tom’s quick thinking with the server issue yesterday probably saved us hours of extra work. Cheers
for that!”
- Thank Your Leader – A simple 'thank you' when a leader supports you can go a long way. It’s not sucking up; it’s recognizing their effort. Example: An employee stops by the office of their supervisor to express gratitude: “I really appreciate the way you stepped in to clarify the client’s expectations. It helped me deliver exactly what was needed.”
- Be Specific with Praise – Don’t just say, “good job.” Point out exactly what was
done well. It shows you’re paying attention. Example: Instead of a simple "well done," an employee might say, “Your detailed feedback on my report made all the difference—I was able to refine my approach and our clients noticed the improvement.”
- Use Positive Reinforcement Upwards and Sideways – This isn’t just vertical. Reinforce the behaviors you want to see from your bosses and your peers. Example: An employee sends a peer recognition note cc'ing the team
leader, saying, “Janet’s organization of the document library has saved me at least an hour a week. This kind of initiative makes a huge difference to our efficiency.”
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In wrapping up, the crux of the matter in fostering a culture of respect boils down to leaders and employees alike walking the talk. As we've seen through the examples given, from acknowledging individual achievements to celebrating team milestones, the impact of these actions is tangible. A leader who
takes an extra moment to recognize efforts personally, who doesn’t just say thanks but shows it, creates a ripple effect of motivation and engagement.Â
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And when employees not only receive but also reciprocate that recognition—be it through acknowledging a leader's effective strategy or a colleague's helpful action—the dynamics of the workplace are fundamentally changed.
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Positive reinforcement, then, becomes not just a tool but a norm—a consistent
element of the workday that everyone can expect and rely upon. It's in the 'thank you' that highlights a specific behavior, the 'well done' that comes with an understanding of the challenge involved, and the public recognition of a job well executed. This is the ecosystem we aim to cultivate: one where respect is a tangible, active force that moves freely up, down, and across the organizational chart.
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Leaders and employees stand to gain immensely from this approach. It leads
to a workplace where individuals feel seen, heard, and valued. In such an environment, respect is not just a value that’s talked about; it’s one that’s vividly lived out, day in and day out. And that’s the kind of workplace where everyone thrives—where commitment, productivity, and harmony aren’t just goals, but the natural state of affairs.