Hi

 

What is a KPI you say?

 

Well I'm glad you asked. According to KPI.org, it is defined as follows:

 

Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. As Peter Drucker famously said, “What gets measured gets done.”

Managing with the use of KPIs includes setting targets (the desired level of performance) and tracking progress against that target. Managing with KPIs often means working to improve leading indicators that will later drive lagging benefits. Leading indicators are precursors of future success; lagging indicators show how successful the organization was at achieving results in the past.

 

Makes sense, right? Well, how does this apply to what we do in the delivery of ABA services? As usual, I don't know, but I'll be talking with Rebecca Womack, who is the Director of Compliance at Blue Sprig, as well as the Executive Director of the Behavior Analysis Advocacy Network. 

 

From what Rebecca has shared with me, identifying, measuring, and analyzing KPI's can yield several benefits for practitioners and business owners, such as:

• Understanding the fiscal health of their organization
• Pinpointing areas for organizational training and education
• Refining current systems and processes
• Creating processes to help support the gap between where you are and where you want to be