Our stated mission to provide high quality and affordable healthcare that significantly improves the lives of all South Africans is now more important than ever. The COVID-19 pandemic is an unprecedented challenge, but one that also gives us a rare and unique opportunity to have a real impact and make a difference to our clients and South Africa as a whole.

Kaelo Lifestyle | Family Wellbeing | AskNelson Programme

Psychological stress will significantly increase over this time. As always, our Kaelo Lifestyle | AskNelson team is available 24 hours a day, 7 days a week to deal with stress and anxiety around COVID-19 or any other psychosocial matters that may arise. Contact us on 0861 635 766 to access these services.

Face-to-Face Counselling | Now Virtual

In line with our current clinical protocols and processes, should it be assessed that an offsite face-to-face counselling intervention is required, a referral will be facilitated to one of our treatment professionals in private practice. The treatment professional will schedule a virtual counselling appointment with the referred employee / dependant.

Onsite Counselling | Now Virtual

All scheduled monthly onsite counselling clinics will continue as per normal but will be held either telephonically or virtually. Employees wanting to book an onsite session must pre-book their appointment through the AskNelson support line on 0861 635 766.

Group Interventions | Now Virtual

In the event where a trauma or bereavement intervention is required, kindly note that arrangements for these interventions will be made via the AskNelson support line. These interventions will take place through a virtual or telephonic counselling process. We will accommodate this process based on each individual’s ability to access our services.

Yours sincerely,

John Jutzen

CEO