Some AT&T customers in South Dallas are losing their phone and internet service for days at a time, and the company says it’s being caused by thieves stealing copper wire.
One of the affected neighborhoods is Green Hill Road in South Oak Cliff, where frustrated neighbors say service blackouts have become a constant headache.
Today Reginald Terry can sit back and watch TV in his living room, but for
the last few months, he said that hasn’t been a guarantee.
“It would just go out,” Terry said. “We didn’t understand why it was going out. It would just go out.”
Terry told NBC 5 that his AT&T internet has been going offline for days since the spring, and his neighbors have been dealing with the same issue.
He
said the company’s customer service reps would blame the outages on storms even during weeks of calm weather.
Terry told NBC that he discovered the real issue when he recently encountered an AT&T technician working on the street.