Session Description
Addressing Workforce Crisis through New Models of Care
The healthcare industry has
already been burdened by longstanding trends like aging populations, provider burnout, and patient dissatisfaction. Healthcare burnout has increased significantly during the pandemic. Many factors are putting strain on the industry: expanding healthcareroles, squeeze in reimbursements, competition for patient volume, shifts in the delivery of care, and ashortage of providers and staff. These factors have contributed to the unprecedented challenge forcinghealthcare organizations to rethink
established norms and operational best practices. While newtechnologies have promised significant clinical and operational benefits for healthcare organizations,COVID-19 has turned them from nice-to-haves to imperatives. This session will discuss how today’sworkforce crisis can be addressed through new models of care such as telehealth.
Objectives:
• Discuss the business process
and business applications revolution
• Explain the experience revolution
• Describe the impact of new models of care on the clinical workforce
Speaker Biography
Dr. McGrow is the Chief Nursing Information Officer at Microsoft. As a part of
the Microsoft Health Life Science, she advises organizations on how innovative technologies can enhance clinical, operational, and financial performance, maximize capacity and patient experience, and transform care models. She is expert in how specific technologies can best be deployed to address digital transformation imperatives including consumer engagement, provider enablement analytics for population health and cognitive computing to support a learning health system.
Dr. McGrow’s unique abilities lie in her combination of expert clinical and IT background. She holds a Doctor of Nursing Practice from University of Maryland Baltimore and has many years of clinical/critical care experience, as well as being educated in technology. In addition to her current leadership role at Microsoft, she held executive positions in clinical solutions development and product management at Philips, and served as head of
marketing at Caradigm, a Microsoft and GE Healthcare company.
A nationally recognized authority in the convergence of nursing and technology, Kathleen has presented a variety of educational sessions for professional groups, including the International Nursing Informatics Symposium in Taipei. She has published five articles including how artificial intelligence (AI) transforms clinical data into wisdom, and how the
rapid evolution of AI will transform healthcare delivery morebroadly. She has also published on the topic of heuristic evaluation of healthcare information flow for inter-hospital critical care patient transfers. Dr. McGrow is Co-Chair of the HIMSS Innovation Committee, and is an active volunteer in the community, including serving as a Disaster Recovery Specialist for the American Red Cross.
