While we noted last week that Weber should have a new pellet grill coming out soon, we may also see a new griddle in the near future. They filed for a trademark for the name Slate for a griddle. It's a logical name for a griddle given that slate is a hard, flat rock.
For those interested in customer experience, no jitter had a great interview this week with Corey L Savory, VP Global Customer Experience & Service at Traeger Grills. The article talks about Traeger's success with Amazon Connect, and how they can use cook data in almost real-time to diagnose customer issues and improve
satisfaction.
Grilla Grills sees their outdoor kitchen line as a differentiator, and they're continuing to release products for it. They launched a new refrigerator for it, and some new outdoor kitchen bundles. In addition to the new outdoor kitchen product, they've done a redesign on their website. It's easier on the eyes and it's easier to navigate.
Finally, recteq teased that they'll be releasing some new pellet grills. The grills will officially come out
on October 9th, but you can also see them at recteq Fest the weekend prior.
Thanks for Reading!
Wes Wright
Founder and CEO