According to Consumer Goods Technology, Traeger is expanding its use of generative AI for customer service. The article explains that they are using it to understand customer issues and supply agents with
responses. They're also using Amazon Connect Contact Lens to summarize call transcripts.
Another company that is at the forefront of technology is Solo Brands. It was announced that their CEO, John Merris, joined the board of AI based Marketplace Optimization Platform Teikametrics. He'll be the voice of the client on the Board.
Nexgrill rolled out a bunch of new accessory packs. Most of them are centered around their Daytona griddle line, but they also
released one for their smokers, and a new prep cart. Like all things Nexgrill, all the accessories are very competitively priced.
Finally, the interim CEO of Vista Outdoor has resigned from his role. The CEOs of the two business segments will take over as Co-CEOs until the corporate split happens in 2024.
Have a Great Weekend!
Wes Wright
Founder and CEO