Problematic Purple Posy! Jackie Noble | CreativeJax

Published: Sun, 12/15/19

CreativeJax

2019-2021

InColor Club

Hello Crafty Friends!

I hope you have had the chance to get some crafting done with your goodies from the 2019 - 2021 InColor Club.

I'd love to see what you create - with any Stampin' Up! goodies - not just the InColor ones! If you are not part of my Be Creative with Jax Facebook Group - please join. It's a place where you can share your creations in a friendly environment.

I have been slow at contacting you regarding an update we were given about Purple Posy Ink pads and Ink Refills. It arrived on the 6th November as I was getting ready to leave for Germany and I did not get to message you at that time. Things have been a bit crazy since my return both in my business and personally.

My apologies for the delay.

This is the release we were given from Stampin' Up!

Purple Posy Ink pads and Ink Refill have been discontinued

Purple Posy Ink To Be Discontinued

Despite our efforts to resolve issues with Purple Posy ink, we have learned that the ink colour is still shifting over time. This means that the colour is coordinating more loosely than we typically allow with our colours. Due to these ongoing challenges, we have decided to discontinue Purple Posy classic ink. After 6 November 2019, the following items will no longer be available to purchase:

Purple Posy Classic Stampin’ Pad (item 150084)
Purple Posy Classic Stampin’ Ink Refill (item 150091)
2019–2021 In Color Classic Stampin’ Pad Assortment (item 150087)

We are unable to replace Purple Posy ink pads for customers or demonstrators who have already received them. However, anyone with concerns regarding the colour shifting properties of their Purple Posy ink pads may contact Demonstrator Support and we can offer a $13.00 aud/$15.75 nzd coupon code as compensation. The coupon codes will expire on 1 January 2020.

The three item numbers listed above may still appear in the 2020–2021 annual catalogue, but will not be available to purchase after 6 November 2019. All other Purple Posy products (such as Purple Posy Stampin’ Write Marker, Purple Posy Cardstock, Purple Posy Stampin’ Blends, etc.) will remain available for purchase.

All of Stampin’ Up!’s exclusive ink colours are run through a vigorous series of tests to get ahead of challenges like this, and to ensure colours are accurate and meet our standards of coordination. Purple Posy did pass regular testing standards in time-simulating ovens, but we have now identified that it fell short when it came to actual time passing. The colour begins to shift once the ink has rested in the ink pad for about six weeks.

It is rare for Stampin’ Up! or our ink manufacturer to have such persistent issues with ink; Purple Posy has certainly been an anomaly. We completed full testing on 11 distinct batches of Purple Posy Classic Stampin’ Ink before releasing the current version. We are now confident that no additional efforts would uphold our coordination needs over time. We appreciate your patience as we have worked through this manufacturing difficulty and regret that we are unable to share better news.

We understand how difficult this is when it comes to running your business. We are dedicated to serving you and your customers the best we can, even in situations like this. We continue to be committed to offering colour coordination across all our product lines.

What does this mean for you?

The issue of the colour "moving" over time is different than the initial problem with Purple Posy - which was about bubbly ink.

The issue is that the colour match to the correct colour of Purple Posy may change. It does not affect ALL Purple Posy inkpads and the affect is that the colour of stamped images can be a slightly different. In the quality control of products, here is always a narrow range of acceptable variation in colour - but Stampin' Up! has found that the variation of the Purple Posy ink can fall outside this range after a few weeks in the inkpad.

This change may or may not happen with your particualr inkpad, and if it does, this change may or may not be an issue for you. There is nothing physically wrong with the inkpads - but the colour may not be what you expect.

So if you haven't already used your Purple Posy Inkpad, then you should do so as soon as you can. Stamp a few images and check the colour. If you are concerned that the colour is not what you expect - or not coordinating with the other Purple Posy Products you received, you need to contact Stampin' Up! on their toll free number.

Stampin' Up 0800 202 722

Stampin' Up! has asked that all concerns are reported directly to them and they are issuing the compensation coupon codes - which must be used by 1 January 2020.

I am aware that my delay in contacting you about this does not leave you with a reasonable timeframe to use your coupon.

So I will honour the value of the coupons until the end of February 2020 if you do have an issue with your inkpad and report it to Stampin' Up!

Please forward me the details before 1st January if you get a compensation coupon code and do not get the chance or do not wish to use it before 1January.

Don't hesitate to contact me if you've got ay questions.

Thanks Again for being part of the Club

Jackie

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Jackie Noble | CreativeJax

Independent Stampin' Up!^® Demonstrator

26 Observatory Close,

Whitby, Porirua 5024

027 348 3901 | 04 234 8811

[email protected] | www.creativejax.co.nz

Problematic Purple Posy! Jackie Noble | CreativeJax

CreativeJax 2019-2021 InColor Club

CreativeJax

2019-2021

InColor Club