In the midst of all the current chaos, there is no better time for this classic wisdom: "If I can't change a situation, I may need to change the way I think about it," which could lead to improving it!
So I thought: What if I send out what I had planned as my final newsletter as several weekly, more bite-sized, nuggets? Each nugget would be designed to help folks see improvement through a new lens and begin some powerfully subtle mind shifts.
Maybe the single most effective skill I have learned in my consulting career
I'll begin with some tough love and a lesson that is always worth repeating. Especially given the stress of current times, it's never been more important for improvement practitioners to stop playing the misunderstood victim of no one understanding your job, how tough it is, and dealing with "Now's not 'the right time'." (Could "misunderstanding" = potential layoff?)
You do realize that, under extreme stress, people are in "survival mode" putting all their energy into just day-to-day coping? Efforts at improvement can be perceived as patronizing and will only register as "Blah-blah-blah!" (Like the other famous Far Side cartoon of a man talking to his dog. All the dog hears is, "Ginger, blah-blah-blah.")
The added difficulty: we are also trying to function while surrounded by a blazing, stress-induced atmosphere of victim behavior, blame, and finger-pointing, both in our professional and personal lives!
My challenge to you, and your most important change in mindset: ask yourself, "So what am I going to do about it?"
Start here. There is no escaping it -- and read both parts:
Start to integrate QBQ! into your everyday behavior, use it when an appropriate opportunity arises in individual or group situations (without formally teaching it -- remember: "Blah-blah-blah!"), and watch what happens to the people around you.
"The journey of 1,000 miles begins with a single step" -- Lao Tzu
Your "assignment" before next time: just notice the subtle manifestations of victim behavior in your daily personal and professional lives.
Try it at least once and you are on your way to a "Balestracci belt."
Next week: How's morale?
Meanwhile, I'm easy to find and would welcome dialogue with you!
Or might it be "the right time" for a webinar for you and your colleagues, especially if it uses your data?
With warm regards, best wishes, and gratitude for your readership,
P.S. For more insights into what the current pandemic means for the environment for quality improvement, some of you might want to take a look at my LinkedIn article from this past weekend.