Pass Along Tips for Your Supervisors
Few employees enjoy negative feedback, but it is not the responsibility of the supervisor to make negative feedback painless. The goal is to make it understood and effectively communicated so it is useful.
Help supervisors consider these steps: 1) Be sure your employees know the goals and objectives of their position. A complaint commonly heard by EAPs is “I don’t know what my boss wants me to do.” 2) Make corrective feedback tangible and measurable so employees can gauge their progress. 3) Don’t lecture or criticize employees personally. You'll lose their attention and motivation. 4) Give feedback soon and often so your employees never “wonder” what you are thinking about their performance.
5) Always mention the positive aspects of an employee’s performance. Doing so will not undermine the corrective feedback. Just the opposite. It will increase the employee’s receptivity to the negative feedback. 6) Discuss what change and success will look like if the feedback is acted on. This gives the employee a specific goal and a "visual" to work toward.
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Daniel Feerst, Publisher, WorkExcel.com
843-884-3632
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