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Gosh... life is still crazy busy. I need to work hard to create mental images of 'doing nothing'!!! (It's not working so far!!!)
So, I receive a few comments from last week's blog about client support. Thank you to those that took the time to respond. What happened to the dog? She passed away. But that doesn't change the message that the blog conveyed. We need to figure out what the owner needs as well as what what is going on with the dog. So, all in all, the outcome of that case does not at all change my position or what I did to help the client
during that difficult time. I want to share one email I received from a vet that understood the message I was conveying.
"Hi, Laurie:
Your Client Support was so spot on that I wanted to reply. I am doing 100% at home end of life care at this point. It is such a needed and valuable service, and it feels so right for me at this point in my career. I find frequently that clients just need to talk. So many comment to me that they
haven't gotten the feedback from their regular DVM that they needed - especially the past two plus years with COVID! I so wish practices would get back to "normal". Clients indicate they often still can't go into the clinic/hospital and have a face-to-face with their vet, they get a brief "something" from
one of the veterinary staff, but all is less than satisfactory. Or, they get the "you'll know when it's time" comment from their vet. I know it can be difficult, but I really feel there are a lot of vets that just don't want to deal directly with the end of life conversation. They skirt the issue and give
pat answers rather than really listening to the client and determining what they need at that time.
My clients all have a two hour "slot" where I'm available to them for as much of that time as they need. It can be as short as 30 minutes, or all of that time. I am usually sitting on the floor with my patient and having a discussion with the family. I answer any and all questions they have and I usually get to hear wonderful stories of their life with their loved baby. People are so appreciative of the relaxed timeframe, and that they can ask
me whatever they need/want. I have the time to connect with them and get a real sense of what they need at that moment. Reassurance is often needed, clarification as well, and often a hug!
Kudos to you for bringing up this subject and reminding us all that we need to really listen. This is the most difficult time for these families that are facing the lost of their loved ones. It is always sad and hard-breaking but doesn't need to be an awful experience. I think everyone , regardless of the circumstances, needs a professional to sit down and give them the attention they need, and the answers to what they're really struggling with.
And, I find if it's a hug, that's great. It helps them feel better, and me as well. How rewarding!
Thanks again. Take care.
D.
So, that's it for the updates... On with the show!!
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Four Leg BLOG:
Client Support - Part 2
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Client Support – Case 2
Recently, I had two patients / cases that reminded me of the important role that we play in CLIENT SUPPORT. Last week, I talked about the client that needed hope, a plan, and a hug. This week it’s a client that needed someone to be objective and talk them through their options.
Case 2:
This case is that of an 11 month old male Golden Retriever who suddenly became lame. They had tried rest, but he lives with another Golden in the household, and it’s not easy to keep them from wresting together! The owners stated that the rest didn’t help, so they sought out the veterinarian for an evaluation.
Continue reading - click below...
Get to the BLOG by CLICKING HERE!!!!
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In a Four Leg Rehab Minute!
As part of the Four Leg update, I am providing quick educational tidbits of information! Here is a short video on FINDING CERVICAL SPINE PAIN!
WANT TO LEARN MORE ABOUT CERVICAL EVALUATION? CHECK OUT FOUR LEG FOR:
SEE WHAT THERE IS TO LEARN!
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Read More
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For over a year, I worked with Physiotec (an online exercise platform) to create a exercise prescription platform for canine rehab practitioners. And this is it!
I've put hundreds of exercises together onto this handy platform. You can find the exercises, print off a handout, send them a link to the VIDEOS of the exercises. There's so much: Massage, owner-friendly joint therapies, exercises, advisement, etc, etc!
NOW... be aware that this platform is run by / owned by Physiotec (and they charge separately for it's use)... and the support for the website is via physiotec as well. The MAIN GLITCH I am finding now... is that when you e-mail or call tech-support you will NEED to LET THEM KNOW that
your question pertains to FOURLEGEXERCISE! (Otherwise, it's a bit of a schmozzle to get sorted, because they direct you to the Physiotec website vs FourLegExercise website!!!) Check it out and LET ME KNOW (what you think, your experiences, etc... so that I can report back if there are issues!)
I hope you find it useful! Go there... Check it out!!!
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Have a great week everyone!
Until next time... Cheers!
Laurie
P.S. Don't forget... PRODUCTS FOR YOUR LEARNING!
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Check out the Products (or Discounts) Page on FourLeg.com to get a nifty selection of learning materials. |
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