Heidi Cohen's Actionable Marketing Newsletter
Published: Mon, 12/08/14
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actionable marketing guide
Dear , The holidays are a time for going out to celebrate. While in Sanibel, Florida, my husband and I ate at a local fish restaurant called Timbers. It’s a popular priced, nautical themed restaurant with a fish market and bar attached that serves food and drinks. We called to make a reservation and were told that they didn’t take reservations but we could call a half hour before we arrived and our name would be put on a list. Since we had eaten at Timbers earlier in the week and chatted with the waitresses and the manager, I asked to speak to the manager. He remembered us and told us we could have a reservation. The restaurant was empty when we arrived. Ignoring our reservation, the hostess just seated us. When the manager stopped by, we told him that the lack of reservations was a turn off. He said that it was the owner’s idea. The owner didn’t like reservations since customers might be disappointed if their table wasn’t ready within 15 minutes, a problem during high season. Here are my actionable marketing
recommendations:
How does this apply to your business?
Sometimes all your business needs is a fresh look to find new opportunities to increase your sales and profitability. That’s one of the reasons that I’m attending Social Media Marketing World in San Diego. Happy marketing, Heidi Cohen |
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