Heidi Cohen's Actionable Marketing Newsletter

Published: Tue, 02/17/15

actionable marketing guide

Dear ,

Love was in the air this weekend. On the train home, women were showing the red.

In New York City, it was a very chilly Valentine’s Day.  This combination made it difficult to flag a cab down Saturday afternoon.

I finally got a cab because I was going in the same direction as the driver who was heading home to take his wife out to celebrate. Cab drivers turn their top light off when they’re on their way home.

The cab driver shared with me that he was married for 10 years and that he had spent a lot of time looking for a special present. He showed me a picture of the coat he had bought his wife for Valentine’s Day because the weather was so cold and he wanted her to be warm.

I was touched by his story and tipped him $5 for a $7 ride because I wanted to help him enjoy his evening out. In New York, the average tip is 10% to 20%.

What does this mean for you as a marketer?
  • Let your stories make a connection with your customer.  Understand that the stories you tell enhance your products and services and set you apart from other competition.
Happy marketing,
Heidi

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