A major dispute arises with a vendor on a project. The project manager claims that the vendor has failed to perform its contractual obligations, while the vendor complains that the project is behind on payments.
What is the best course of action for the project manager in this situation?
A. Refer this issue to a third party for mediation or
arbitration
B. File a contract claim and then work directly with the vendor to resolve the issue
C. Terminate the contract, document lessons learned, and find another vendor
D. Conduct a procurement audit
HINT: What is the tool used during Control Procurements to document, process, monitor, and manage disputes between a buyer and seller?
