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Robert Robillard
Carpenter and Editor
"A full service renovation company sharing its knowledge and experience to share information and educate on remodeling best practices."
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What's new at Concord Carpenter
Hi Guys,
That cold weather that came in and blew everyone's pipes apart has left and its going to be 50 degrees tomorrow. You know what Mark Twain said about New England weather, "if you don't like the weather now, wait a few minutes."
Do you own a business? Believe in customer service?
To me customer service is delivering as promised, providing value and performing quality work. Here are my four goals:
* Always be honest
* Over deliver
* Communication
* Strive to improve
Whether your an artist or a craftsman there is always room to
improve. Take the time and energy to read, research and learn new, improved techniques, materials and methods.
Always strive to improve and look to industry leaders and see what they do.
I've always tried to share with you the best tools and practices. Along with that comes time saving techniques, business practices and tips.
I just finished an article on Paslode's new service promise. I'm convinced that this new practice will be a game changer for Paslode and a lesson we all can learn from.
Paslode took a SUPER SUCKY experience and turned into a cool experience!
Paslode 2 Year Service Promise
The folks at Paslode just upped the ante in customer service,
big-time, with the introduction of their NEW Paslode 2 Year Service
Promise.
Let's face it, second only to a tool going off line contractors
absolutely hate having to bring a tool in for service. It's a sucky
experience and the reality is, we blow it off. Many of our broken tools
end up on a shelf in the shop and we go buy a new tool.
Why? Because we can't be bothered with the work loss, shop hassle and
costs involved with having it repaired. And don't forget the
aggravation involved with shipping or driving the tool to the shop, and
huge downtime associated afterwards.
Check out how Paslode is changing the tool service game!!
Today's Tip
Here at Concord Carpenter we believe on sharing our knowledge and experience to help and educate on best practices in the remodeling industry
but if you can't get into your tool trailer to do your work - then what?
Here's a quick-tip [video] we did to help you get a crisp, clean, professional looking silicone caulking job. Milwaukee M18 Radio Giveaway
The folks at Milwaukee Tool recently introduced their new Milwaukee M18 Job Site Radio.
This radio plugs in or operates on an M18 battery and is packed with
features that includes Bluetooth technology that works up to 100-feet
away, capability to charge tablets, phones and other devices on AC or DC
power.
This giveaway is open to newsletter subscribers only!!! Click on the link below, scroll down and fill out the short entry form. Good luck!!
Concord Carpenter On YouTube
Be sure to check out our other videos at our concord Carpenter YouTube Page
LIKE Concord Carpenter On Facebook
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