If you haven't heard already, Gmail is starting to display images in emails by default, now. This means Gmail will report your opens more accurately.

And thanks to a little elbow grease from our engineers, you'll be able to see multiple opens from Gmail subscribers like always.

The experience they have can help them decide if they'll stay with your brand or not.

Here's what we've learned from providing top-notch customer service, and what you can learn, too!