Hey,
Pay attention to your customers' HEART, not your own. Yes, you read that right! However, the HEART I'm alluding to isn't your biological heart. Let me clarify!
Picture this - You are on a mission to save more money. You are all about budgeting, slashing expenses, and maybe even dipping a toe into the wild world of
investing. But here's the kicker - if you are not keeping tabs on your progress, like peeking at your savings account, checking out your spending habits, or seeing how your investments are doing, you might end up feeling lost in the money maze. It's like trying to find your way through a pitch-black room without a flashlight! You gotta stay in the loop to know if you are cruising towards your financial goals or if you need to switch gears.
When we strive for improvement, it's crucial to have means of assessing the impact through measurable metrics and deriving insights from the process. If we lack such measures, it becomes imperative to scrutinize the purpose behind our goals.
Product design demands a similar need for tracking metrics to prioritize feature enhancements and strategize goals on the product roadmap. Having a framework to decide which metrics would best guide your process in the right path is critical.
